This position is only available for candidates who are currently living in Japan.
New visa sponsorship is not available.
Support for visa renewal/extension is available for existing visa holders.
Summary
Company's core business: supports SaaS and startup companies
Salary: ¥ 3M - ¥ 4M
Language requirements: Business level (*Those who can read, write, and speak Japanese clearly, concisely, and fluently)
Employment type: Permanent
Location: Tokyo
[Company Profile]
A company that supports SaaS and startup companies. They believe that they can contribute to the sustainable growth of the Japanese economy by supporting the growth of startups, and we aim to become a top partner in customer success support.
[Job description]
As a Customer Success Specialist, you will play a key role in supporting these companies' growth and ensuring their clients' success. Your mission: to create meaningful connections through IT solutions and bring joy to every interaction.
What You'll Do
- Support client onboarding and help them maximize product value
- Build strong relationships with users, ensuring long-term satisfaction and retention
- Identify customer needs and propose tailored solutions
- Collaborate with internal teams (sales, product, marketing) to improve service delivery
- Contribute ideas and feedback that drive client success and product improvement
About the Team
You'll join a young and dynamic team — most members are in their 20s and early 30s, growing rapidly in a supportive environment.
Who We're Looking For
Many of our team members joined us with goals like:
- "I want to leverage my sales experience and build my career in customer success."
- "I may not have direct experience in customer success yet, but I want to learn from various industries and develop my skills."
If that sounds like you, we'd love to have you on board
Join us in building your career through a
Customer Success role
where you can grow, learn, and make a real impact—even if you're new to the field.
[Requirements]
- Ability to handle business communication, including negotiations and client interactions
- Business PC skills and IT literacy:
・Touch typing, business email, and proficiency in Excel, PowerPoint, and Word (creation and data entry)
・Sufficient IT and internet literacy to research and use tools independently
- English skills: TOEIC 650 or above, reading and writing only
- Chinese (Simplified) language skills
- (Nationality not restricted. New visa sponsorship not available; visa renewal support possible.)
[Requirements for Experienced Candidates]
Applicants must meet
at least one
of the following:
- Experience in B2B sales or corporate proposal-based sales
- Hands-on experience in web marketing
- Practical experience in account direction within the advertising industry
- Sales experience involving company executives or decision-makers
- Experience in customer success for SaaS or IT solutions
- Experience in customer support for customized or individually tailored tools
- Sales experience in intangible products or services that require ongoing post-contract support
[Requirements for Potential Candidates]
Applicants must meet
at least one
of the following:
- Experience as a store manager or in sales performance and numerical management within the retail or hospitality industry
- Experience in B2C sales
- Experience in B2C call centers or customer support roles
- Experience in sales administration or sales support requiring coordination with internal and external stakeholders
[Preferred requirements]
- Experience using tools such as Zendesk, Intercom, Maildealer, Salesforce, or similar
[Position Details]
Location: Tokyo, Japan
Employment Type: Full-time (Permanent)
Working Hours: 9:00 AM – 6:00 PM
Overtime: Approx. 20 hours/month
Holidays: Saturdays, Sundays, and national holidays
Additional leave: Year-end and New Year holidays, Golden Week, condolence leave, and paid leave (available in full-day, half-day, or hourly units)
Probation Period: 6 months (no change in conditions)
[Benefits & Welfare]
- Full social insurance coverage (health, pension, employment, and workers' compensation)
- Regular salary increases
- Commuting allowance (up to ¥30,000/month)
- Annual health checkup (with additional options for women)
- Family care leave
- Maternity and childcare leave (100% utilization rate; both men and women actively take leave)
・ Return-to-work support system after childcare leave
- Rest and nap rooms available in the office
- Free drinks and office convenience store
- "Welcome Back" program for employees returning from leave
- Cross-department and inter-office exchange programs
- Employee stock ownership plan
[About selection]
- Application
- Document Screening
- First Interview (Online)
- Aptitude Test
- Second Interview (In-person)
- Final Interview (Online)
- Offer
Please note that the selection process and number of interviews may vary depending on individual circumstances.
For applicants residing outside the Tokyo area, the entire selection process may be completed online.
About US – United World
We are a recruiting company focused on, but not exclusively, foreigners in Japan. Our experienced consultants will guide you through the recruiting process from end to end (helping with advice, negotiation, etc.).
We have the recruiting expertise and would like to be your partner.
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