Osaka, Osaka Hays

A:大手企業

※全世界では数万〜数十万人規模

※英語不問

【ポジション】

オペレーション/カスタマーサポート

※受電/架電業務は無

【お仕事内容】

  • お問合せに関するFAQやマニュアル作成
  • 通話録音や対応ログのモニタリングを通し、関連部署にフィードバック共有
  • 品質上の問題となる対応基準の修正・新たな基準設定
  • お問合せや問題内容を確認し、関連部署と連携し問題解決
  • お問合せ内容に迅速に対応できるよう、適切な対応体制の維持など

【必須経験】

・コールセンター/コンタクトセンター, ヘルプデスク経験等2年以上

・オペレーター業務だけでなく、マニュアル作成やQA経験等ある方

・日本語ネイティブ又は流暢

【歓迎要件】

・韓国語ビジネス話者

【年収】

400万 - 600万程

※前職の年収・スキル等により決定

※上記手当等込み

【勤務地】

大阪市内

※週4リモート可

※試用期間より可

【勤務体制】

週5勤務 (連続)→週2休日 (連続)

※勤務時間固定

※夜勤無

【福利厚生/待遇】

・社会保険等完備

・有給休暇など

===================================

※ご興味おありの場合はご連絡くださいませ。

その際最新の履歴書・職務経歴書・英文レジュメ(お持ちであれば)もご提出をお願い致します。

Desired Skills and Experience
【必須経験】

・コールセンター/コンタクトセンター, ヘルプデスク経験等2年以上

・オペレーター業務だけでなく、マニュアル作成やQA経験等ある方

・日本語ネイティブ又は流暢



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