Purpose & Overall Relevance for the Organization:
This position is responsible for assisting team leader and co-work with team members from Japan and Dalian team as well as 3rd-party vendor for below service lines:
- Time management
- Compensation administration
- Benefit administration
- Payroll administration
- Employee inquiries
Other country specific processes administration
Key Responsibilities:
- Complete all administrative tasks of the defined services independently and achieve the SLA requirements;
- Guide the junior team members on daily operation and share the knowledge proactively;
- Ensure the process is implemented by following the standards completely;
- Implement operation control steps compliance with legal requirements and internal policies;
- Liaise between local HR teams and employees and ensure smooth communication & prompt resolution of all queries;
- Escalate the process risks and updates to team leader on a timely manner;
- Ensure the process related documents are updated and submitted for review properly;
- Proactively identify the process improvement to achieve employees satisfactory and higher efficiency.
Knowledge, Skills, and Abilities:
- Excellent knowledge of MS-Office applications, especially Excel/Access; familiarity with VBA is an advantage;
- Experience with business computing solutions, ideally also with SAP-HR and ticketing solutions;
- Knowledge expert in payroll or C&B area;
- Good service mindset, people focus and self-motivated;
- Strong mindset in process improvement and continuous efficiency;
- Good team player, strong communication and interpersonal skills;
- Attention to details with good numerical & analytical skills;
- Eager to learn and keep the knowledge up to date.
Requisite Education and Experience / Minimum Qualifications:
- Minimum of 4 years of payroll or C&B work experience in a similar function for a multi-national company
- Undergraduate degree or equivalent professional experience
- Best knowledge of the Japan business needs, company rules, law and HR regulations
- Good command of Japanese and written English
Key Relationships:
- GBS H2R Japan Team Manager
- Global Functional Teams (Finance, Procurement, IT, ect)
- Japan HR Communiyt (HRBP, Rewards, TA, TP, ect,)
- GBS H2R Dalian Team
- Payroll & Benefits Services Vendors
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