Role Responsibilities
Supervise and develop a team of KYC Specialists supporting Western Union digital customers in Japan.
Drive consistent achievement of business and team performance goals.
Manage employee performance, career development, and foster a culture of continuous improvement.
Act as a subject matter expert in KYC compliance, conducting thorough analysis of customer records to identify and implement process improvements.
Influence meaningful process changes that enhance customer onboarding efficiency and overall team performance.Develop and maintain monitoring tools, reports, dashboards, and related processes to ensure accuracy and efficiency.
Collaborate with other risk operations teams globally to align best practices.
Create and maintain SOPs, ensuring adherence and timely updates in partnership with support departments.
Work closely with internal and external stakeholders to ensure alignment of strategic initiatives.
Influence and negotiate effectively to balance stakeholder relationships with business objectives and SLA commitments.
Foster strong cross-team collaboration to achieve shared goals.
Provide leadership and support for key site-level projects, ensuring timely execution and measurable results.
Demonstrate adaptability and problem-solving skills in a dynamic, global environment.
Role Requirements
5-7 years in the financial industry (e-KYC and compliance knowledge preferred). 5+ years managing high-performing operations teams; additional experience in fraud management operations is a plus.
Minimum 3–4 years in complex consumer financial services or digital payment organizations, or regulatory agencies/law firms handling AML compliance.
Bachelor's degree in finance, Business Administration, Industrial, Engineering, or related fields.
Greenbelt certification (preferred) or 3+ years of continuous improvement experience.
Strong stakeholder management, influencing, and negotiation skills.
Ability to drive meaningful process changes and foster cross-team collaboration.
Project management experience with proven ability to deliver results.
Excellent interpersonal, analytical, problem-solving, prioritization, and conflict resolution skills.
Effective communication with all levels of management (C1 English level preferred).
Fluent in Japanese (including kanji) and English (N1 level desired).
Proficiency in Microsoft Office; Power BI experience preferred.
Customer-first mindset with curiosity, attention to detail, and assertiveness.
Self-motivated, results-oriented, and adaptable to a global, fast-paced environment.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Benefits
BENEFITS AND OTHER DETAILS
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Japan Specific Benefits Include
Transportation allowance
Vacation Leaves
Medical Insurance coverage for you and your dependents (subject to policy conditions)
Employee Assistance Program
Global Recognition and Rewards Programs
Cash Balance pension plan
Discounts and special offers
Referral program
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to
We are passionate about honoring our employee's identity and fostering a feeling of belonging.
Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.Estimated Job Posting End Date
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
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