E-commerce Key Account Lead

3週間前

Tokyo H&M Group Full time

Job Description

As E-commerce Key Account Lead (Japan), you will drive operational excellence and seamless customer experience on digital marketplace platform while consistently maintaining the H&M brand. The role will work collaboratively and cross-functionally to drive and transform the customer experience while maximizing financial returns. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.

Key responsibilities

  • Execute on the activity plans for the brand on external marketplace. Gain familiarity with the commercial agenda of our partners, maximize selling peaks, drive strong customer awareness and conversion through executing all campaigns, commercial activities and promotional events in the most optimized manner.
  • Build and maintain brand health on the platform in terms of accurate & relevant catalogue, content, callouts, assortment and offer.
  • Explore and implement best practices for marketplace inventory fulfillment; identify areas for improvement that can lead to cost savings, greater efficiencies and profitability.
  • Make sure that all assets (creatives) utilized across marketplace platforms align with global guidelines
  • Secure strong collaboration between external partners and develop strong internal relationships across functional areas such as merchandising, media, business tech and logistics to make sure day-to-day operations run seamless on the marketplace platform and help the brand optimize traffic, customer growth and revenue.

    • Qualifications

    To be successful in the role of E-commerce Key Account Lead (Japan), you should have a strong commercial focus and are insight and data-driven, with a proven ability to drive results and work towards goals. You should have a broad e-commerce knowledge and commercial experience that understand the total picture from customer demands on our offers.

    What you need to succeed:

  • Marketing, communication or business degree/relevant qualifications and basic understanding of digital marketing
  • Experienced within e-commerce or retail industry working for digital business with ability to translate customer and sales insights into short-term commercial actions.
  • Experience utilizing Google Analytics, Tableau & Power BI; Native Japanese and Fluent English
  • High level of salesmanship, agile way of working, and thrives in changing environment;
  • Effective collaborator with strong stakeholder management and communication skills and is experienced in proactively influencing plans and priorities to drive profitability and optimize customer experience.

    • Additional Information

    This is a full-time position, reporting to the E-com Marketplace Manager.

    This position is based in Japan

    Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through career page.

    Benefits

    We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

    In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

    Inclusion & Diversity

    H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

    We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

    Company Description

    H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M at

    • E-commerce Key Account Lead

      2週間前

      Tokyo H&M Full time

      Job Description · As E-commerce Key Account Lead (Japan), you will drive operational excellence and seamless customer experience on digital marketplace platform while consistently maintaining the H&M brand. The role will work collaboratively and cross-functionally to drive and tr ...

    • Mgr Team Leader AVS Softlines, Softlines

      3週間前

      Tokyo Amazon Japan G.K. フルタイム

      アマゾンジャパン ファッション事業本部の「アマゾンベンダーサービス(AVS)」実行部隊全体をマネージするシニアチームリーダーを募集しています。AVSは主要お取引先様(仕入れ先メーカー様等)を対象にリテールでのビジネス拡大を目指し、品揃えの拡充、在庫の最適化、オペレーションの効率化、商品ページの質の向上、マーケティング等、アマゾンのEコマースにおける重要な領域における包括的な施策の提案と実行を有償で提供するサービスです。AVSはブランドスペシャリスト(BS)により提供され、継続的なサービスの範囲の拡大および品質向上をとおして、お取引先様の満足度向上を目指し ...

    • シニアソリューションアーキテクト (製造業界担当)

      3週間前

      Tokyo Amazon Web Services Japan GK フルタイム

      あなたの技術知識やビジネス経験を活用し、AWSのソリューションアーキテクトとして日本の製造業の変革を共に実現しませんか? · 製造業では、不確実性への対応やイノベーションの促進に向けた変革が進んでいます。具体的にはデータドリブン経営を実現するための工場のデジタル化や設備及び製品のコネクテッド化、製品とサービスを組み合わせた新ビジネスの展開、カーボンフットプリントの抑制、生成AIの活用などが挙げられます。AWSのソリューションアーキテクトはそのような業界特有の課題に対して技術を駆使した解決手段をお客様と一緒に策定し、実行を支援します。更にお客様の事例をグロ ...

    • Senior Solutions Architect, Digital Enterprise

      5日前

      Tokyo Amazon Web Services Japan GK フルタイム

      お客様の技術的な問題を解決するのは好きですか?あなたの経験とスキルを活かして、私たちと一緒に最新のクラウドサービスとテクノロジーをデジタルエンタープライズのお客様のビジネス変革と成長を支援しましょう · ソリューションアーキテクト (E-Commerce & Internet Service 担当) は、E-Commerceを基軸としたビジネスを行うテクノロジー企業に対して、クラウド導入のご提案/アーキテクチャ設計のご支援/システムアーキテクチャの最適化を推進していただきます。クラウドの最新テクノロジーを使ったシステムアーキテクチャやインテグレーションの ...

    • 入荷輸送管理スペシャリスト, Amazon Transportation Service Inbound

      3週間前

      Tokyo Amazon Japan G.K. フルタイム

      アマゾンジャパン サプライチェーンマネジメントにおけるAmazon Transportation Services Inbound(ATSI)部門では、お客様が購入する商品をAmazon倉庫に納品する入荷輸送ネットワークの管理およびパフォーマンス向上を担うスペシャリストを募集します。 · 当社は日本最大級のEコマースモールを運営しています。 · 「地球上で最もお客様を大切にする企業になること」を企業理念に掲げ、お客様が欲しい商品を、欲しい時にお買い物出来るよう、日本全国のAmazon拠点への入荷の納品効率を最大化する仕組みを構築しています。 · 遅延 ...

    • Brand Specialist, Fashion, Softlines

      3週間前

      Tokyo Amazon Japan G.K. フルタイム

      ブランドスペシャリストは主要取引先である国内の大手ファッションブランド(シューズ、アパレル、時計のメーカーなど)の専任コンサルタントとして、経営課題やニーズをもとに売上拡大のノウハウを提供し、取引先のEコマースにおける更なる販路拡大を支援するスペシャリストです。 · 取引先のみならずお客様(エンドユーザー)の利便性および満足度の向上にも責任を負い、効率的なオペレーションを追求しながら、戦略に基づく商品の最適なラインナップを行います。在庫充足率や出荷可能率の分析、発注数量・タイミングの改善やサプライチェーンの改善など、様々な打ち手を練り実行できるポジション ...

    • Japan – EC Platform Group Manager

      4週間前

      Tokyo L'Oréal Jornada Completa

      Key Job Accountabilities 主要職務 · Lead both short-term and long-term E-commerce strategy: In respect with the brand / division / North Asia Zone strategies and frames, increase division's online turnover, ensuring incubation of new businesses in line with brand / division's identi ...

    • Digital Accounts Coordinator

      3週間前

      Tokyo Desigual

      The primary function of the Digital Accounts Coordinator/Associate is to work effectively in liaison with the Digital Sales manager. The Coordinator/Associate is responsible for sales planning, product and stock analysis to increase revenue and meet applied targets, as well as h ...

    • Prestige Digital

      4週間前

      Tokyo Coty

      THE ROLE · Employment Type: Full time · Department: Local Country · Reporting to: Prestige Marketing Lead · Collaborators: Global Brand Team + Regional Marketing Team + Local Commercial Team · ROLE · Digital & Social Media Marketing · Planning digital marketing campaigns ...

    • Strategic Planning Senior Manager

      4週間前

      Tokyo Rakuten Full time

      Description · : Business Overview · Rakuten is Japan's largest marketplace and internet ecosystem offering a wide range of services including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networks. Rakuten operates more tha ...

    • パフォーマンスマーケティング担当 / Performance Marketing in eCommerce

      3週間前

      Tokyo PUMA Full time

      YOUR MISSION · Eコマースのパフォーマンスマーケティング戦略設計・実行・効果測定を通じ集客を最大化していくお仕事です。候補者はプーマオンラインストア /アプリビジネスにおける自然検索、検索広告、ディスプレイ広告、SNS広告、アフィリエイトなどの外部集客の責任をもちます。KPIは売上、ROAS、アプリでのMAU達成を目的とし、パフォーマンスマーケティング&CRMマネージャーにレポートします。フルファネルでのカスタマージャーニープランに関してeCommチームメンバー、ブランドマーケティングチームと協力して相乗効果のあるマーケティングプランを開発 ...

    • Ecommerce operations and marketing operations

      4週間前

      Tokyo Rakuten Full time

      Description · : Business Overview · Rakuten is Japan's largest marketplace and internet ecosystem offering a wide range of services including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networks. Rakuten operates more tha ...

    • Operational Support For International Business(Anime, movie works, etc.)

      4週間前

      Tokyo Rakuten Full time

      Description · : Business Overview · Rakuten is Japan's largest marketplace and internet ecosystem offering a wide range of services including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networks. Rakuten operates more tha ...

    • CX Strategy&Product Manager, Ichiba

      3週間前

      Tokyo Rakuten Full time

      Description · : Business Overview · The Marketplace business is the development of Rakuten Ichiba, the founding business of Rakuten. · Rakuten Ichiba, founded in 1997 and continuing to this day, embodies Rakuten's mission of "empowering people and society through innovation," ...

    • Contract Management(Entertainment area such as anime, movies, goods, etc.)

      4週間前

      Tokyo Rakuten Full time

      Description · : Business Overview · Rakuten is Japan's largest marketplace and internet ecosystem offering a wide range of services including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networks. Rakuten operates more tha ...

    • Bilingual Project Manager

      2週間前

      Tokyo ASO ACE HOLDINGS Recruitment Full time

      Our tech service client is hiring an experienced Bilingual PM Great mid-career /high-class job // Full-time permanent job · [Client] A Global Indian ICT Service Company based in Tokyo · [Nature of Job] Service/ solution delivery role · [Company Size] Mid Size (~500 employees), ...

    • Assistant Manager, eCommerce

      5日前

      Shinjuku Tapestry

      Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...

    • Salesforce Architect

      1週間前

      Tokyo Rakuten Full time

      Description · : Business Overview · Rakuten is one of the leading e-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the Global Innovation Company. · Department Overview · Corporate IT Department is l ...

    • Art Director, Visual Innovation

      2週間前

      Tokyo Amazon Japan G.K. Full time

      Amazon is looking for a highly skilled Art Director (AD) for its fast-paced imaging studio (video and photo). Successful candidates will be self-starters, strong communicators, very detail-oriented, and highly creative. The AD will be involved in producing a range of different ca ...

    • DX Solution Product Manager

      3週間前

      Tokyo Rakuten Full time

      Description · : Rakuten is one of the leading e-commerce site operating companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the Global Innovation Company. · Rakuten Ichiba home page · Department Overview · This depa ...