Business Excellence Specialist/ Manager for Train Businees Unit
ビジネス・エクセレンス スペシャリスト/マネージャー(鉄道事業部門)
Key Responsibilities
Operational Support & Partner Coordination
•Act as the liaison between the Japan BD team, Japanese railway companies, and related local partners to ensure smooth business operations and partnership execution.
•Support day-to-day communication and coordination with Japanese partners (including JR groups and other transportation providers) on matters related to contracts, operations, and promotional activities.
•Serve as the bridge between the Japan team and Shanghai headquarters to align business strategies and implementation plans.
•Collaborate with legal, finance, and product teams to support contract management, partner onboarding, and compliance processes.
•Assist in planning and executing promotional campaigns, pricing strategies, and inventory optimization in collaboration with internal and external stakeholders.
Data, Performance Analysis & Reporting
•Track and analyze KPIs and operational metrics to support business and partner-related decisions.
•Prepare regular reports for leadership and stakeholders on market performance, supplier metrics, and campaign
•Leverage data insights to recommend process optimization and efficiency improvements.
Task Management & Process Optimization
•Coordinate with cross-functional teams to ensure project timelines and deliverables are met.
•Support the implementation of new tools/systems to streamline operations and enhance partner experience.
•Recommend and execute improvements to enhance efficiency, reduce costs, and improve user satisfaction.
•Maintain documentation of SOPs and best practices.
Stakeholder & Cross-Functional Collaboration
•Build and maintain strong relationships with internal teams and external partners to ensure smooth business execution.
•Facilitate communication between Japan and global teams to align objectives and ensure consistent delivery of business goals.
■ オペレーションサポートおよびパートナー連携
- 日本のBDチーム、日本の鉄道会社、および関連する現地パートナーとの間でリエゾン(調整役)として機能し、円滑な事業運営とパートナーシップの実行を支援する。
- 契約、運営、プロモーション活動に関する事項について、日本のパートナー(JRグループおよびその他の交通事業者を含む)との日常的なコミュニケーションおよび調整をサポートする。
- 日本チームと上海本社の橋渡し役として、事業戦略および実行計画の整合を図る。
- 法務、財務、プロダクトチームと連携し、契約管理、パートナーのオンボーディング、コンプライアンスプロセスを支援する。
- 社内外のステークホルダーと協力し、プロモーション施策、価格戦略、在庫最適化の企画および実行をサポートする。
■ データ分析・パフォーマンス分析・レポーティング
- 事業およびパートナー関連の意思決定を支援するために、KPIおよび運営指標を追跡・分析する。
- 市場動向、サプライヤー指標、キャンペーン効果に関する定期レポートを作成し、リーダーシップおよびステークホルダーに報告する。
- データ分析に基づき、業務プロセスの最適化や効率向上のための改善策を提案する。
■ タスク管理およびプロセス最適化
- クロスファンクショナルチームと連携し、プロジェクトのスケジュールおよび成果物の達成を確保する。
- オペレーションの効率化およびパートナー体験の向上を目的とした新しいツール/システムの導入を支援する。
- 効率改善、コスト削減、ユーザー満足度向上のための改善施策を提案・実行する。
- SOP(標準業務手順書)およびベストプラクティスの文書化を維持する。
■ ステークホルダーおよび部門横断的な連携
- 社内チームおよび外部パートナーと強固な関係を構築・維持し、円滑な事業遂行を支援する。
- 日本チームとグローバルチーム間のコミュニケーションを促進し、目標の整合および一貫した事業成果の実現を確保する。
Requirements
•2–4 years of experience in sales, consulting, business operations, or partner management—preferably within travel, transportation, or e-commerce industries.
•Proven ability to manage and coordinate directly with Japanese corporate partners, including large transportation or infrastructure organizations.
•Strong interpersonal, negotiation, and stakeholder management skills, with the ability to navigate cross-cultural business environments.
•Language proficiency: Japanese & Chinese: Required (for direct partner communication and HQ coordination) English: Preferred (for coordination with Global teams)
•Ability to adapt to changing priorities in a fast-paced, cross-functional environment.
•Highly detail-oriented, proactive, and solution-driven mindset.
•Familiarity with OTA platforms, travel booking systems, or APIs is a plus.
旅行、交通、またはEコマース業界における営業、コンサルティング、事業運営、またはパートナー管理での実務経験(2~4年程度)。
日本の大手交通・インフラ企業を含む日本企業との直接的なパートナーシップ管理経験を有すること。
優れた対人スキル、交渉力、ステークホルダーマネジメント能力を持ち、異文化ビジネス環境において柔軟に対応できること。
語学力:
- 日本語・中国語:必須(パートナーとの直接コミュニケーションおよび本社との調整のため)
- 英語:尚可(グローバルチームとの連携のため)
変化の激しいクロスファンクショナルな環境下で、柔軟に優先順位を調整できる能力。
細部への注意力、積極性、課題解決志向を有すること。
OTAプラットフォーム、旅行予約システム、API等に関する知識があれば尚可。
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