What the Strategic Consultant do:
- Focus on supporting key (strategic) accounts and support sales reps to maintain long-term relationships
- Own, monitor, and maintenance the rolling 5 quarter sales forecast by highlighting both risks and challenges, as well as growth opportunities
- Provide data-driven insights / recommendations to sales managers to maximize growth opportunities and minimize revenue loss (mitigate churns)
- Leverage data-driven insights to craft compelling narratives that drive meaningful business outcomes for clients
- Drive overall customer satisfaction and encourage engagement beyond primary users
- Serve as the communication bridge between clients and internal product and engineering teams for bug reports and feature requests
- Demonstrate strong situational awareness with the ability to interpret and respond to dynamic client environments
- Own and lead client onboarding and training sessions to ensure successful adoption of our platform
- Provide insights and recommendations to support sales activities
- Conduct on-site visits and in-person meetings with clients alongside sales reps to strengthen sales pitches and provide hands-on support
Skills and experience the candidate can bring:
- 5 to 7+ years of relevant experience in a customer-facing support role; experience in SaaS is a strong plus
- Proven ability to manage support to the day-to-day client and agency relationships, both in-person and virtually, especially in the digital marketing space
- A proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growth
- Strong analytical thinking with the ability to deliver strategic insights that bring value to clients
- Excellent time management skills with the ability to prioritise tasks and meet deadlinesExceptional communication skills, including listening, presentation, writing, and speaking
- Willing to work on-site two days a week (Tuesdays and Thursdays; short walk from Kanda station)
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