Department/Group Description

The Global HR Operations team is responsible for the strategic development and execution of HR services and information to employees, managers, and HR partners throughout the Enterprise.

Job Summary And Purpose

This role is responsible for the day-to-day leadership of Global HR Operations. It has leadership accountability for a team who is supporting the GHRO operation needs of employees across the region.

This role will focus on delivery of high service levels to meet client needs and will interface with clients for assessment of new work, services, processes and escalated issues.

Using a variety of sources of data and metrics to identify opportunities for continuous improvement and efficiencies for increased productivity and exceptional customer service.

Works closely with cross-regional Managers and Senior Managers on process improvement and execution.

Responsibilities

Key Job Responsibilities and Duties:
Regional Operations

Oversee work and daily activities for Global HR Operations staff to ensure Service Level Agreements (SLAs) are met and issues are resolved with clients
Distribute work (potentially across regions) as necessary based on staffing, skills/knowledge, and priorities

Provide direct, escalation support to stakeholders on time sensitive or highly confidential Global HR Operations work; provide onsite expertise and escalation support to regional stakeholders as needed.

Handle escalations and problem solve complex situations
Grow GHRO team member in their enterprise knowledge and transaction development
Provide training on existing or new skills/knowledge areas to onsite staff as needed and oversee system testing
Inspire a strong, healthy team

Strategy Development and Execution

Identify opportunities to improve the business by considering client needs, customer experience, costs/ROI, technology, and SLAs
Drive compliance auditing and implement actions for improvements
Engage with stakeholders and HR partners and work closely with Senior Managers to develop and implement operational improvements
Leverage technology to improve employee experience, increase productivity, and build a Global HR Ops community
Partner and collaborate with senior management as a strategic partner on projects and the implementation of operational strategies
Manage assigned enterprise project(s)

Global HR Operations Community Building and team development

Provide leadership, direction and exemplify the values of the Disney brand and share those values with clients and team
Support and participate in building a community among all Global HR Operations employees
Positively influence Global HR Operations team members through change associated with new technology, new processes, new team members and a growing, global clientele
Set an example for positivity, flexibility, leadership, and inspire a cross-functional and cross-regional GHRO team

Job Requirements

Bachelor's degree in Human Resources and/or Business related field
Minimum 5 years of leadership experience or HR functional expertise
Previous work experience in an HR Operations or similar environment
Previous Disney experience preferred
Experience managing teams through change

Skills / Specialized Knowledge/Competencies

Ability to drive HR processes and to deliver high quality HR services in a fast paced, highly dynamic/changing environment
Demonstrate leadership skills with a focus on developing talent within the organization
Demonstrated polish and professionalism at all times even when engaging with leaders and team members with differing points of view
Proven negotiation skills with the ability to gain agreement while keeping both the client and the goals of the Global HR Operation organization in mind
Effective problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills
Ability to work in an organized and logical manner and with flexibility to adapt to change when necessary
Demonstrate strong sense of initiative and urgency, with the ability to follow up on outstanding matters efficiently
A high ability to manage execution and manage multiple demands
Be able to build strong relationships and trust throughout the organization
Ability to adjust to change in a positive, productive manner
Ability to guide teams and employees to drive organizational performance
Ability to build a cohesive team while maintaining productivity
Ability to multi-task in a rapidly changing work environment
Ability to maintain a high level of confidentiality
Efficient skills in Microsoft Office and technical aptitude with HR information systems
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