Drive commercial activities, focusing on business development and meeting financial targets.
Analyse local market trends and competition to inform decision-making.
Develop and maintain Customer Journeys and ensure positive Net Promoter Scores (NPS).
Ensure Customer Care transitions from reactive to proactive.
PRINCIPAL ACCOUNTABILITIES
STRATEGY SUPPORT
CUSTOMER CARE
SALES
ANALYSIS
PRODUCT DEVELOPMENT
PERFORMANCE MANAGEMENT
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
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