フロアマネージャー - 大阪 阪急うめだ本店
(2026年5月23日オープン予定)
ポレーヌについて
2016年に設立されたフランス発のレザーグッズブランド「Polène(ポレーヌ)」は、自然から着想を得た有機的なデザインと、卓越したクラフツマンシップによるタイムレスな作品づくりで知られています。
急速な成長と国際展開が進む中、2025年に向けて組織体制を強化し、あらゆる領域で高い専門性を持つ人材を迎え入れています。スペイン・ウブリケの工房で働く800名の職人たちに支えられながら、バッグやジュエリーの価値をさらに高めています。
Polèneのストーリーを、ぜひあなたと共に紡いでいきたいと考えています。2026年5月23日オープン予定の大阪・阪急うめだ本店にて、最高の顧客体験を創り出していただける方を募集します。
リテールチームについて
Polèneのブティックはブランドの世界観を体現する場所であり、国際的でハイエンドな顧客層を惹きつけています。
大阪・阪急うめだ本店は来店数の多い百貨店環境であり、要求水準の高いお客様に対して卓越したサービスを提供できる経験豊富な方を求めています。
主な業務内容
販売チームのマネジメント
Polèneの戦略や顧客体験の基準をチームに浸透させ、現場に近いコーチングを通じて体現する
チームの一体感と協力体制を促進し、入社後の育成からスキル向上までをサポートする
個々の成長計画を定め、目標達成に向けて優先施策を推進する
チームの成功や改善点を把握し、アクションプランを実行する
シフトや休暇管理を行い、売場の最適な人員配置を実現する
店舗運営・売上管理
売上、客単価、ベストセラーなど主要KPIを追い、必要に応じて改善策を講じる
毎日のモーニングブリーフを実施し、チームの成長とサービス品質を担保する
顧客体験の柱(採用・育成・ロイヤルティ強化)を徹底する
開店・閉店業務、VMD管理、安全基準や社内ルール、法令遵守を徹底する
Polèneのアンバサダーとして
来店状況や顧客層を分析し、ゾーニングやシフト調整を最適化する
クレーム対応やアフターサービスを適切に管理し、ブランドイメージを守る
顧客との関係性を高め、Polèneらしい卓越した体験を提供する
求める人物像
ラグジュアリーまたはレザーグッズ業界で、4年以上の同等ポジション経験をお持ちの方
5〜10名規模のチームマネジメント経験がある方
Polèneの製品や職人技、クラフツマンシップへの強い共感がある方
チームワークを大切にし、協力的な姿勢を持つ方
自然なホスピタリティと高いコミュニケーション力を備えている方
細部へのこだわり、主体性、正確性を持ち行動できる方
高い来店数の環境でも柔軟に対応し、チームを導ける方
Floor Manager – Osaka Umeda Hankyu Department Store
(Opening Target: May 23rd, 2026)
About Polène
Polène, founded in 2016, is a French leather goods house distinguished by its exceptional artisanal craftsmanship, creating timeless pieces with an organic design directly inspired by nature.
In a context of strong growth and international expansion, we are structuring our organization in 2025 and surrounding ourselves with top talent to develop deep expertise at every level of the company. Our distinctly artistic positioning is reflected in the elevation of our bag and jewelry collections, supported by 800 artisans in our Spanish workshops in Ubrique.
Polène's story can be written with you. Join us in contributing to this exciting adventure at our Osaka Umeda Hankyu Department Store, opening on May 23rd, 2026, where a passionate team will deliver an outstanding client experience.
WITHIN OUR RETAIL TEAMS
Polène boutiques embody our brand universe and attract a high-end international clientele.
The Osaka Umeda Hankyu store will operate in a high-traffic department store environment, and we are looking for experienced professionals capable of delivering exceptional service to a demanding clientele.
YOUR RESPONSIBILITIES
Lead a Sales Team
Ensure alignment with your team in deploying Polène's strategy, particularly regarding excellence in client experience, through exemplary leadership and close coaching.
Energize the team to foster collaboration and a strong sense of belonging, from onboarding through training follow-up and skill development.
Define and drive individual development priorities aligned with commercial objectives.
Identify team successes and areas for improvement and implement action plans.
Create and manage schedules to ensure optimal floor coverage.
Drive Business Performance
Monitor key sales indicators and implement corrective measures when necessary.
Lead daily morning briefs to maintain excellence and team engagement.
Ensure Polène's client experience pillars are consistently applied.
Oversee openings and closings, merchandising follow-up, and compliance with procedures and safety standards.
Be an Ambassador of the House of Polène
Analyze traffic flow and client profiles to optimize zoning and staffing.
Manage after-sales and client relations issues to protect the Maison's image.
Build strong client relationships and deliver a distinctive Polène experience.
OUR EXPECTATIONS
At least 4 years of experience in a similar role within luxury or leather goods retail.
Previous management of a team of 5–10 people.
Strong passion for craftsmanship and client experience.
Collaborative mindset and strong interpersonal skills.
Service-oriented, proactive, and detail-focused.
Ability to thrive in a high-traffic boutique environment.
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