Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.
We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.nnAs a Senior Manager, you're responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities.
You help drive your store's vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making.
While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader.
DescriptionLead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.nnAssist with recruiting, training, developing, and retaining a diverse, high-performing team.nnActively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.nnAddress customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.nnDrive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.nnMaintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.nnPerform other tasks as needed.nnContribute to an inclusive environment by respecting each others' differences and having the curiosity to learn.nnDemonstrate Apple's values of inclusion and diversity in daily activities.nnBe a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.nnTake action to create a safe, respectful, and inclusive environment for all team members.
Minimum QualificationsYou should:
nBe available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.nHave 3 years of leadership experience in retail, sales, or a related field.nBe proficient in English and the local language, both written and spoken (sign language supported).
Preferred QualificationsYou can:
nExceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.nFollow through on commitments and establish mechanisms to encourage others to do the same.nInstill trust within the team and operate with a high level of integrity.nMake timely and sound decisions by asking questions and using analytics, experience, and judgment.nCommunicate with excellence, and tailor your communication style to different audiences.nDevelop others through mentorship, coaching, and effective feedback.nProvide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment.nManage work through effective organization, planning, and prioritization.
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