JOB SUMMARY
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Management of Restaurant Team
• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Day-to-Day Restaurant Operations
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.
Providing Exceptional Customer Service
• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.
Conducting Human Resource Activities
• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Osaka Marriott Full timeThe Assistant Restaurant Manager will assist in the daily supervision of restaurant operations and assist with menu planning. They will maintain sanitation standards and assist servers and hosts on the floor during peak meal periods. · ...
-
〒- 大阪府 大阪市 北区, Marriott InternationalAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to ...
-
Osaka, Japan Marriott Hotels ResortsInspect guest rooms and public areas to ensure quality standards. · Run sold room reports and verify room status. · ...
-
Osaka Marriott Full timeThe Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories. · • 2-year degree from an accredited university in Bu ...
-
〒- 大阪府 大阪市 北区, Marriott International ￥2,000,000 - ￥2,800,000 per yearLeads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. · ...
-
〒- 大阪府 大阪市 北区, Marriott International+Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. · Responsibilities · Works with sales leader to ensure understanding of sales st ...
-
Osaka Marriott Full timeProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. · ...
-
Osaka, Japan Marriott Hotels ResortsLeads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. · Analyzes market information by using sales systems and implements strategy to a ...
-
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C. ￥2,000,000 - ￥2,800,000 per yearLeads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. · ...
-
〒- 大阪府 大阪市 福島区, Marriott InternationalWe are seeking a Clerk - Reservations. The successful candidate will be responsible for processing all reservation requests and cancellations received by phone or mail. · Identify guest reservation needs and determine appropriate room type. Verify availability of room type and ra ...
-
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C.Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. · Achieves personal booking goals and makes recommendations on booking goals of d ...
-
Osaka-Shi, Osaka, Japan Marriott Hotels ResortsProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. · ...
-
Osaka Marriott Full timeSupports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. · Schedules events, programs, and activities, ...
-
Osaka Marriott Full timeThe Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. · ...
-
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C. ￥2,000,000 - ￥2,800,000 per yearSupports the Director of Recreation in all aspects of the pool and beach areas. · Supervises and manages employees. · ...
-
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C.Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. · ...
-
〒- 大阪府 大阪市 北区, Marriott International+Supports the Director of Recreation in all aspects of the pool and beach areas. Provides service behavior to guests and employees. Strives for continual improvement of guest satisfaction. · +High school diploma required; 1 year experience in recreation/health club operations or ...
-
〒- 大阪府 大阪市 北区, Marriott International ￥2,000,000 - ￥2,800,000 per yearSupports the Director of Recreation in all aspects of the pool and beach areas including overall maintenance daily upkeep cleanliness and operation cabana units Provides models service behavior guests employees Strives continually improve guest employee satisfaction maximize fina ...
-
〒- 大阪府 大阪市 北区, Marriott International ￥40,000 - ￥70,000 per yearWe are seeking an Attendant-Spa & Fitness to join our team at The Ritz-Carlton Osaka. As a key member of our staff, you will be responsible for maintaining the cleanliness and organization of the fitness center and recreation area, as well as providing exceptional service to our ...
-
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C.+The Attendant-Spa & Fitness will be responsible for wiping down fitness center machines and removing towels from the area. They will also clean restrooms and showers, obtain and stack towels according to company procedures, distribute lockers and towels to guests, conduct invent ...
-
寿司職人 アメリカカリフォルニア
3週間前
大阪府 大阪市, Morisenllc (Kyala sushi Japanese Restaurant)カリフォルニアの美しい風景、陽気な気候、多様な文化が人生を豊かなものにするための絶好の場所です。新しい冒険を共に楽しむ寿司職人を求めています。 · 寮も完備(月額有)、毎日昼夜まかない付き · ...
