ホテルでの宿泊予約業務全般をお任せいたします。
・電話、メール、インターネット予約、ルームコントロール等
全ての外線電話の応答や、ウェブサイトの設定なども行っていただきます。
マルチタスクにお仕事をしていただきますので、経験値やスキルをさらに上げたい方にもおすすめです。
英語を使いたいコミュニケーションを取りたい
そんな方にはピッタリのお仕事です。
フロントや予約の経験者優遇します。
★応募資格
・OPERA経験者優遇
・コミュニケーション能力
・PCスキル
・業務上必要なレベルの英会話スキル (英語での電話対応、メール対応等が可能な方
・日本語レベル;ビジネスレベル、N2以上必須
ホテルフロント経験者大歓迎です
これまで、フロントで勤務されていた方で今後バックオフィスで働きたいという方も是非ご応募ください
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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