ホテルでの宿泊予約業務全般をお任せいたします。
・電話、メール、インターネット予約、ルームコントロール等
全ての外線電話の応答や、ウェブサイトの設定なども行っていただきます。
マルチタスクにお仕事をしていただきますので、経験値やスキルをさらに上げたい方にもおすすめです。
英語を使いたいコミュニケーションを取りたい
そんな方にはピッタリのお仕事です。
フロントや予約の経験者優遇します。
★応募資格
・OPERA経験者優遇
・コミュニケーション能力
・PCスキル
・業務上必要なレベルの英会話スキル (英語での電話対応、メール対応等が可能な方
・日本語レベル;ビジネスレベル、N2以上必須
ホテルフロント経験者大歓迎です
これまで、フロントで勤務されていた方で今後バックオフィスで働きたいという方も是非ご応募ください
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
-
Osaka Marriott Full timeProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. · ...
-
Osaka-Shi, Osaka, Japan Marriott Hotels ResortsProcess all reservation requests changes and cancellations received by phone fax or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee special rate and cancellation policies to callers Accommodate ...
-
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C. ¥2,000,000 - ¥2,800,000 per yearLeads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. · ...
-
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C. ¥2,800,000 - ¥3,800,000 per yearThis is an entry level housekeeping position at The Ritz-Carlton Osaka. The successful candidate will have excellent communication skills and a passion for delivering exceptional customer service. · ...
-
Osaka Marriott Full timeThe Assistant Restaurant Manager will assist in the daily supervision of restaurant operations and assist with menu planning. They will maintain sanitation standards and assist servers and hosts on the floor during peak meal periods. · ...
-
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C. ¥2,400,000 - ¥3,600,000 per yearThe Ritz-Carlton Osaka seeks an Accountant-General to perform various accounting tasks including checking figures, organizing files, and preparing reports. · ...
-
〒- 大阪府 大阪市 北区, Marriott International ¥2,000,000 - ¥2,800,000 per yearLeads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. · ...
-
〒- 大阪府 大阪市 北区, Marriott InternationalAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to ...
-
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C. ¥2,000,000 - ¥2,800,000 per yearSupports the Director of Recreation in all aspects of the pool and beach areas. · Supervises and manages employees. · ...
-
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C.+The Attendant-Spa & Fitness will be responsible for wiping down fitness center machines and removing towels from the area. They will also clean restrooms and showers, obtain and stack towels according to company procedures, distribute lockers and towels to guests, conduct invent ...
-
Osaka Marriott Full timeSupports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. · Schedules events, programs, and activities, ...
-
Osaka Marriott Full timeThe Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. · ...
-
〒- 大阪府 大阪市 北区, Marriott International ¥40,000 - ¥70,000 per yearWe are seeking an Attendant-Spa & Fitness to join our team at The Ritz-Carlton Osaka. As a key member of our staff, you will be responsible for maintaining the cleanliness and organization of the fitness center and recreation area, as well as providing exceptional service to our ...
-
〒- 大阪府 大阪市 北区, Marriott International ¥2,000,000 - ¥2,800,000 per yearSupports the Director of Recreation in all aspects of the pool and beach areas including overall maintenance daily upkeep cleanliness and operation cabana units Provides models service behavior guests employees Strives continually improve guest employee satisfaction maximize fina ...
-
Osaka eltlearn Part timeELT · ...
-
Osaka, Osaka Executive Language Training - elt Language Solutions Remote jobELT is seeking a qualified and experienced Japanese language teacher for a live online program designed for adults. · ...
-
Osaka, Japan EltlearnELT is seeking a qualified and experienced Japanese language teacher for a live online program designed for adults. · ...
-
Osaka eltlearnELT is seeking a qualified Japanese language teacher for a live online program designed for adults. · ...
-
HR cum Admin Manager
1週間前
Osaka, Osaka JAC Recruitment+ A new established Japanese company is hiring an HR cum Admin Manager (Japanese Speaker). · ...
-
Osaka, Japan AsialocalizeWe are hiring Japanese OPI/VRI Interpreters to provide remote interpretation services. · Provide real-time accurate interpretation for various settings. · Maintain professionalism and confidentiality. · ...
-
Osaka TELUS Digital AI Data Solutions Part time, Remote job$30,000 - $50,000 per yearReady to ditch the traditional 9-5 grind? If you are a Japanese and English speaker living in Japan, join our community as a Media Search Analyst. · ...