Room Controller

2日前


Tokyo Shangri-La Group

*Shangri-La Tokyo*
Based in Hong Kong, the Shangri-La Group operates hotels across the Asia-Pacific region. Join Shangri-La, a successful pioneer in Asian hospitality, and gain quality experience.

*シャングリ・ラ 東京*
香港を拠点として、アジア太平洋地域を中心にホテルを展開するシャングリ・ラグループ、アジアンホスピタリティーのパイオニアとして成功を収めてきたシャングリ・ラで、上質な経験を積みませんか。

Position:
Room Controller

Job Level:
Supervisor

Department:
Front Office Operations

Reports to:
Duty Manager

We are seeking a detail-oriented and proactive
Room Controller
to join our Rooms team. This role plays a key part in maximizing room revenue through effective inventory control, strategic room assignment, and close coordination with Front Office, Reservations, Revenue, and Housekeeping.

Key Responsibilities

  • Manage daily room inventory, availability, and room status
  • Coordinate room assignments, upgrades, and VIP / group arrangements
  • Work closely with Revenue and Reservations to support yield optimization
  • Liaise with Housekeeping to ensure room readiness and accuracy
  • Support Front Desk operations during peak periods

Requirements

  • Minimum 1 year of Front Desk or Reservations experience at a luxury or upscale hotel
  • Basic knowledge of OPERA or similar PMS
  • Fluent in Japanese and English
  • Strong communication skills, detail-oriented, calm under pressure

Preferred

  • Experience in room inventory control, group handling, or revenue support
  • Familiarity with cross-departmental hotel operations

If you are passionate about hotel operations and enjoy working at the heart of room management and guest experience, we would love to hear from you.

職種:
ルームコントローラー

ジョブレベル
:スーパーバイザー

部署:
フロントオフィスオペレーション

上司:
Duty Manager

宿泊部門にて、客室在庫管理および戦略的なルームアサインを担う
ルームコントローラー
を募集しています。本ポジションは、フロント、予約、レベニュー、ハウスキーピング各部門と連携し、収益最大化とゲスト満足度向上の両立を支える重要な役割です。

主な業務内容

  • 日々の客室在庫・ステータス管理
  • ルームアサイン、アップグレード、VIP・団体対応
  • レベニュー・予約部門との連携による収益最適化サポート
  • ハウスキーピングとの連携による客室準備管理
  • 繁忙時間帯のフロント業務サポート

応募要件

  • ラグジュアリーまたはアップスケールホテルでのフロントまたは予約業務経験1年以上
  • OPERA等PMSの基本知識
  • 日本語・英語ともにビジネスレベル
  • 高い調整力、責任感があり、プレッシャー下でも冷静に対応できる方

歓迎条件

  • ルームコントロール、在庫管理、団体対応の経験
  • ホテル内の部門横断的な業務経験

ホテルオペレーションの中核として活躍したい方のご応募をお待ちしております。

Benefits

  • Overtime allowance : Overtime allowance shall be based on actual overtime hours
  • Bonus : Determination of the payment of bonus shall be based on the business performance of SLTY, the Shangri-La Group and individual performance of the Employee.
  • Transportation fare : Actual public transportation fare required to report at the office and to return back home shall be paid (Maximum JPY 30,000.-).
  • Merit Salary Increment : Salary shall be reviewed once a year based on the achievement of each Employee according the Company's discretion.
  • Career development : Shangri-La Group is well known for its internal development program and with the upcoming opening of the Shangri-La in Kyoto, there is ample of opportunities in each field.
  • Canteen : Free one daily meal in the company cafeteria and a beverage station available 24 hours a day, 7 days a week.

*福利厚生*

  • 残業手当:残業手当は実際の残業時間に応じて支給
  • 賞与:シャングリ・ラ 東京、シャングリ・ラグループの業績および従業員個人の業績により支給を決定する
  • 交通費:支給あり(上限30,000円-)
  • 昇給:年1回、各社員の業績に応じて当社の裁量で給与を見直します
  • キャリア開発: シャングリ・ラグループは社内開発プログラムに定評があり、京都のシャングリ・ラのオープンを控えていることから、各分野で十分なチャンスがあります
  • 社員食堂:勤務日には無料で社員食堂1回の食事や、24時間いつでも利用できるドリンクステーションが用意されております

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