CORE WORK ACTIVITIES

Ensure the profitability of the Sales Gallery by exceeding sales targets at or below budgeted costs, with a focus on ’profitability’, rather than just on a “strictly volume driven” basis through additional means such as stronger focus on FDB’s (First Day Benefits) required to close and reduction of overall cancellation rate,

Develop, maintain and enhance the MVCI ‘Culture of Excellence’ in all facets of the Sales Gallery operation, while building strong team values through active participation in all team building exercises and trainings,

Assist Sales Manager in the overall management of the Sales Gallery including the development, training and mentoring of Sales Executives,

Take responsibility for the active recruitment of new sales talent as well as training, development and performance of assigned Sales Executives from time to time,

Help supervise the daily operational aspects of the Gallery ‘Sales Floor’ through participatory Management,

Conduct and/or supervise on occasions, the daily ‘general’ sales meeting prior to the first presentation time, ensuring the content delivers a “strong motivational message(s)” to ensure high energy, passion and enthusiasm are the key drivers of all Sales Executives as they commence their work day, practice the “praise in public, chastise in private” principal in leading the sales team,

Be available to conduct one-on-one training and performance reviews with their assigned Sales Executive/s,

Assist Sales Manager in conducting regular, at least twice weekly sales management meetings to review both the week and period to date performance of the team as a whole versus budget targets, and to strategically plan out action steps and goals to ensure peak performance and budget attainment,

Ensure consistency with MVC AP approved training, development and motivational programs,

Mediate, counsel and resolve in a timely manner any issues between Sales Executives or raise the issue to the Sales Manager to ensure the ‘attitude and mood’ of the team is harmonious with a spirit of each Associate seeking to assist one another for a win-win situation, Ensure that “positive reinforcement and recognition” is a regular part of your interaction with all Gallery Associates,

Manage the sales floor during sales presentation times ensuring that managers are available to assist Sales Executives, Guest tour flow is smooth and efficient,

Ensure all Gallery Associates adhere to all Company and any Governmental compliance requirements, general MVC AP policies and procedures and specifically all sales departmental related policies and best practices and that all Sales Gallery Associates act, at all times to ensure the “Guest Experience” and the integrity of the “Marriott” brand name are not compromised, ensure all Gallery Associates represent the company in an ethical, moral and professional manner at all times,

Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active participant in assisting with sales closing and sales floor supervision during presentation times,

Respond to and manage in a timely manner any Guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery etc.,

Regularly update the Sales Manager with any relevant information and ongoing feedback on performance and other related issues concerning the operation of the Sales Gallery,

Supervise and monitor adherence with MVC AP’s ‘Great Beginnings’ sales training and presentation methodology, ensuring that there is no deviation or introduction of “non-company” approved training or point of sale collateral,

Ensure an active “Member and Non-Member Referral Harvesting Program” is maintained that meets defined Sales Gallery Lead Generation performance measures,

Promote good working relationships between your Sales Gallery and all other departments within MVC AP ensuring clear lines of communication are maintained. In particular, ensure that all Gallery Associates are fully supportive of the company’s marketing programs,

Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Compensation and Benefits - The knowledge of principles, regulatory laws, and application of human resources compensation and benefit methods, including workers compensation and work accident procedures.

• Associate Relations - Knowledge of the broad range of relationships that could impact an employee, employer, or applicant. This includes knowledge of federal and state laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint.

• Recruitment and Hiring - Ability to recruit, interview, and hire qualified candidates. This includes knowledge of best practices for each stage of the selection system.

• Training - The ability to perform training needs assessment analysis, develop training programs, and effectively delivering training modules to employees.

• Payroll - Knowledge of principles and application of human resources hourly and management payroll methods and practices.

• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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