Support actively sales and contribute to improving the relationship between the entire company and its customers. (Client Experience)
Work with Client Specialist to provide the necessary support for our sales activities, as well as deal with negotiations with customers
Responsibilities:
Enhance client service levels by providing focused service to Markets Japan Sales clients
Drive document negotiations with these clients and accordingly reduce overall backlogs.
Create greater transparency around Credit/Legal requirements in documents, working closely with Sales and Relationship Managers
Manage to make the client / account onboarding as well as KYC / AML process timely and efficient by working together with the relevant Operations and Compliance colleagues
Drive the Markets Japan wide project to review and improve the client / account onboarding process as well as KYC/AML requirements / policies /procedures / templates to achieve the Sales and Client Experience
Drive Firm policy for documentation/ credit initiatives to manage Citi risk profile while balancing the client relationships
Develop themes for client documentation exception requests, and identify streamlined escalation solutions
Qualifications:
Japanese and English (Professional level)
Sales support and/or marketing experience
Experience in Capital Markets or in Operations, Risk, Client On-boarding, Middle Office or, Understanding of Markets Products or Financial Degree
Experience working in a financial organization or legal space may help
Proficient with Microsoft Office, Bloomberg or credit risk and settlement systems
Excellent interpersonal and communication skills
Superior quantitative / problem-solving skills
Knowledge of the products, clients and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help.
Good understanding of Client Marketing needsProject management skills
Good understanding of Client documentation and account opening / KYC procedures
Proficient in Microsoft Office with an emphasis on MS Excel
Proven communications and project management skills
Education:
Bachelor's/University degree, Master's degree preferred
Job Family Group:
Institutional Sales
Job Family:
Institutional Sales Support
Time Type:
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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