Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

• This position is for IBM Japan Staff Operations Co., Ltd. (ISOC).
• You are required to come to your assigned office in Japan on workdays. (Remote work is not allowed)

We are looking for BPO project operation manager.

BPO is a business process outsourcing service that provides a full range of services from planning to implementation of business processes in a client's corporate activities. IBM Japan and ISOC provide outsourced services in diverse fields such as accounting and finance, human resources, and procurement from client companies in various industries including manufacturing, media, and chemicals.

The recruiter or interviewer will explain the area of work for the BPO project you are applying for.

BPO Project Work Example

• Accounting and finance (debt management, credit management, fixed asset management, account closing, treasury, etc.)
• Human Resources (salary and bonus calculation, attendance management, social insurance, commuting expense calculation, retirement allowance calculation, resident tax, year-end adjustment, etc.)
• Procurement (quote requests, order placement, order management, acceptance inspection management, billing-related processing support, etc.)

The Operation Manager is responsible for organizing the members of the team in charge, in addition to being in charge of project operations in accordance with the procedure manual. (e.g., managing quality, schedules, issues, procedures, etc., proposing and implementing improvement plans, training team members, etc.)

Required Technical And Professional Expertise
*The position requires business level Japanese language skills (Speaking & Writing, JLPT N1 level)*

• Japanese CV is required.
• Team lead or management experience
• Experience in related work for the BPO project for which you are responsible
• Microsoft Office skills (Excel data input and running spreadsheets, creating documents using PowerPoint, Word entry, Outlook email creation, etc.)

Preferred Technical And Professional Experience

• 5+ years of project related work experience
• Experience with business systems used in each project