Description 【募集の背景 / Purpose & Scope】
•The Talent Acquisition Services Lead is responsible for the effective and efficient execution of the Talent Acquisition Services team. This includes all recruitment including Astellas and Non-Employee resources.
•Responsible for the Global provision of Talent Acquisition including retained, outsourced and preferred suppliers.
•Oversee and optimize the recruitment process from position to onboarding, ensuring an effective & efficient business focussed practices and legal compliance.
•Engage and manage complex stakeholders across all levels of the organization, ensuring alignment and effective communication throughout the position to day 90 process.
•Manage relationships with multiple RPOs and preferred suppliers, ensuring they deliver high-quality talent and adhere to service level agreements (SLAs).
•Proactively analyse recruitment metrics and trends to provide insights and drive through to recommendations improvements and strategic initiatives. Continuously identifying inefficiencies and ensuring robust solutions are implemented that streamline and enhance the candidate experience.
•Work closely across HR and the business to understand future needs and develop effective recruitment approaches to meet expectations.
•The role will sit in the People Services Leadership Team and report to the Head of Global Peoples Services working closely with the third parties, other People Services teams, across the broader HR function and directly with the business. 【職務の内容 / Essential Job Responsibilities】 The following job description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit of the duties of the position. (雇入れ直後) Key Accountabilities: ●Accountable for delivering the Global Talent Acquisition Services Model across all geographies at Astellas including both: oGlobally outsourcing of end-to-end recruitment to Astellas' Talent Acquisition Partners oThe retained team where appropriate. ●Accountable for the provision of exceptional Talent Acquisition Services team including those delivered by third party partners and the retained Talent Acquisition Services Team. ●Accountable for driving performance of all Partners to ensure that objectives are met and SLA's and KPI's are achieved. ●Accountable for the high performance of the Global Talent Acquisition Services Team; providing leadership, role clarity, career development and coaching in addition to monitoring the team's performance. ●Accountable for developing the annual Talent Acquisition Services budget globally and ongoing management of the budget provided by the People Services function. Key Deliverables: ●Development and Execution of Global HR Service Delivery Engagement and Communications Strategy: oDevelop the Global Talent Acquisition Services Engagement and Communications strategy ensuring that all Global stakeholders have clarity on key performance and improvements ●Delivery of Exceptional Global Talent Acquisition Services Provision: oContinually drive the performance of Astellas' Partner against SLA's including the monitoring, tracking and reporting of SLA's for all countries, regions and geographies oMeet regularly with Astellas' Partners to continue to build collaboration and drive a high level of service. oEffectively manage and continuously improve the performance of Astellas' retained Global Talent Acquisition Services Team ensuring that a high level of service is provided to customers and all SLA's and KPI's are achieved. oProactively manage metrics to ensure that escalated issues about Global Talent Acquisition Services are dealt with in an effective and timely manner. oMaintain and improve quality standards within the team as well as identifying and bringing forward opportunities for improvement as appropriate. oCollaborate with the Projects and Continuous Improvement Team and Global Relationship Manager to identify opportunities to drive efficiencies, drive continuous improvement and continue to enhance the level of service provided by HR. oWork across HR to add and or modify the suite of services provided driving through any changes to scope using appropriate governance and change request processes. ●Management of Global Talent Acquisition Services Delivery Budget: oDevelopment of the annual Global Talent Acquisition Services budget oEnsure proper budget performance and alignment. oIdentify opportunities to create efficiencies and economies of scale. ●Leadership and Management of the Global Talent Acquisition Services Team: oDevelop capability across the Global Talent Acquisition Services Team and establish a programme to enhance skills and service levels, in partnership with Managers. oSupport third party partners in developing the capability of third-party resource. oDirect management responsibility for multiple members of the retained Talent Acquisition Services Team across the globe oProvide coaching and mentoring opportunities to support in career and capability development. oPromote a culture of continuous improvement to encourage all team members to look out for opportunities to enhance the quality of the service. oProvide support as they start to adopt more global ways of working - encouraging the team to think global and act local. Ways of working: ●Provide guidance, support and insight to direct reports ●Work supportively and collaboratively with other teams ●Manage the ongoing performance of HR Service Delivery Team ●Build relationships and trust with key stakeholders ●Seek opportunities to grow services ●Strive for consistency in the provision of services Encourage a growth mind-set develop greater depth of capability (変更の範囲) 会社内での全ての業務 【就業環境に関する要件 / Specific Physical or Environmental Requirements】 Willing to work additional hours and/or travel as required by the business. 【応募要件 / Qualifications】 Competencies Customer Focus:-
•Acts to support a culture where everything is done to enhance value to patients. Intentional about meeting/exceeding customer expectations.
•Proactively seeks feedback to improve service provision. Strategic Orientation:
•Understands how personal/team objectives contribute to Astellas' strategy and functional goals.
•Balances 'bigger picture' goals and operational requirements, overcoming challenges/barriers to delivery. Innovation & Change:
•Identifies improvements and generates new ideas, methods or solutions. Positively embraces change.
•Continuous improvement approach; takes personal ownership to improve ways of working and leverage/share best practice. Results Orientation:
•Ability to work autonomously and make evidence-based decisions: judgement to know when to seek guidance or escalate
•Methodical with ability to prioritise and meet deadlines. Tenacious to follow up and resolve outstanding matters and explore options.
•Excellent attention to detail and financial awareness (raise/process/track Purchase Orders etc.)
•IT literate (Intermediate stage) to type/ create and edit reports, trackers etc. Excel, Word, PowerPoint, Outlook and eLearning and online systems (e.g. LMS, ZINC, TMF etc. databases). Intranet and web.
•Good written and verbal communications including ability to prepare updates, summaries, emails to employees and managements. Communication & Collaboration:
•Collaborates: values others views and perspective. Able to challenge respectfully and propose alternative solutions.
•Proactively shares knowledge, and adapts approach to build consensus and respect diverse views and cultures. Developing & Inspiring:
•Proactively shares knowledge and best practice and encourages others to develop.
•Learns from own/others experience and proactively seeks to develop personal capability.
•Regularly seeks feedback on personal contribution and growth areas. Working as One Astellas:
•Takes personal ownership and acts as a role model of ethics and compliance treating everyone with respect. Provides honest, constructive and timely feedback. Seeks feedback on own contribution and ways of working. Experience
•Chartered MCIPD or equivalent qualification, or equivalent HR experience.
•Substantial experience of leading and managing complex operations within large multinational organisations
•Experience in setting up and/or running Global / Multinational Operations Teams
•Extensive experience in running a data driven Talent Acquisition model
•Extensive experience working with third party providers
•Experience of working in a hybrid model involving outsourced and in-house resource
•Significant experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with proven extensive experience in HR process design, transaction support and employee administration
•Extensive HR process and transaction management experience
•A significant knowledge of HR metrics and their applicability
•Excellent written and oral communication skills in English. Additional languages are desirable.
•Significant experience of leading the development and implementation of a range of continuous improvement projects, including both technology and process improvement
•Demonstrated knowledge of Project Management Tools and Techniques
•A broad understanding of the HR employee lifecycle
•Good understanding of employment law, its application and best practice including implementing significant change in countries with work councils; trade unions and/or social partners.
•Proven excellent people manager with an ability to lead and motivate a large team in a global and virtual environment.
•Experience of coaching employees and managers on employee lifecycle processes
•Track record of effectively delivering large scale HR services through a shared service team
•Experience of delivering to customer service targets within a complex environment
•Ability to multi-task and alter direction easily to accommodate changing priorities
•Proven experience of managing conflicting priorities and manage client expectations.
•Significant experience of creating and managing a budget

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