Ichiba Monitoring representative

3週間前

Tokyo Rakuten

Job Description
Business Overview
Rakuten Group's vision is to be a "Global Innovation Company." To achieve this vision, Rakuten brings together knowledge, creativity, and passion from around the world to drive groundbreaking innovation. It also aims to achieve ambitious goals and support the creation of communities where people can pursue their dreams and live happily.

Department Overview
The Ichiba Monitoring Group, the organization for this position, aims to protect both the stores operating on Rakuten Ichiba and the users through Rakuten Ichiba's terms and guidelines, thereby providing a safe and secure shopping environment.

The appeals of working

  • You will have opportunities to interact not only with the approximately 55,000 stores on Rakuten Ichiba but also with major manufacturing companies and government agencies, including relevant ministries. This allows you to build relationships across a wide range of fields while simultaneously improving your communication and presentation skills.
  • You will play a role in disseminating knowledge regarding rules and guidelines, as well as tips for store operations, to internal sales teams and store owners as an instructor. This allows you to hear firsthand the problems and concerns that store owners face. Furthermore, this is a rewarding job where you receive many words of gratitude through these activities.
  • You can acquire knowledge not only of Rakuten's unique rules but also of laws and regulations (such as the Pharmaceutical and Medical Device Act and the Act against Unjustifiable Premiums and Misleading Representations), enabling you to gain high expertise in various fields.
  • You will be involved in important tasks for the Rakuten Group, such as budget management and outsourcing partner management. This allows you to acquire management and financial skills, which we believe will be beneficial for those aspiring to a management position in the future.

Position
Why We Hire
In addition to diversifying lifestyles, the types of products handled by each merchant on Rakuten Ichiba are constantly changing due to recent environmental shifts. Within this context, we are seeking new ideas, unlike any before, on how to contribute to circulation while providing a safe and secure shopping environment, without being constrained by existing guidelines and terms, and ultimately protecting all stakeholders involved with Rakuten Ichiba (including users and merchants).

Position Details
For merchants operating on Rakuten Ichiba, we disseminate the store opening terms and guidelines. If these are not being followed, we provide careful consultation on store operations. We also monitor feedback from users, and when a merchant requires support from Rakuten, we involve EC consultants to help ensure the merchant can operate more safely.

Occasionally, we receive inquiries from major manufacturing companies regarding products handled within Rakuten Ichiba. In such cases, we engage in discussions with these manufacturers and take necessary actions as Rakuten Ichiba.

Furthermore, we also accept consultations and requests from administrative bodies such as relevant government ministries and agencies (e.g., Consumer Affairs Agency, Ministry of Health, Labour and Welfare, National Police Agency). We respond to situations where revisions within Rakuten Ichiba become necessary due to legal amendments or similar changes.

Work Environment
Quality Management Section is primarily composed of young professionals in their 20s and 30s, making it a flat and energetic organization in terms of communication. Each group within the section consists of approximately 4-6 employees.

While this department primarily consists of mid-career hires, in recent years, many new graduates who joined within the last few years have also been added. Additionally, a large number of employees with backgrounds in the e-commerce industry are also part of the team.

Mandatory Qualifications

  • Basic knowledge of Japanese law, especially the Act against Unjustifiable Premiums and Misleading Representations and the Pharmaceuticals and Medical Devices Act
  • Proficiency in basic PC skills (Excel, PowerPoint, Outlook, etc.)
  • English skill:Business Level
  • Japanese skill:Native Level

Desired Qualifications

  • Experience in operations and business improvement
  • Experience in business promotion and improvement utilizing technologies such as generative AI and machine learning
  • Experience in vendor management

Others Information
Additional information on Location
Futakotamagawa

Additional Information On Transfer
Ability to travel domestically and internationally for business trips and potential relocation.

Additional Information On English Qualification
TOEIC score of 800 or higher (or proof of equivalent English proficiency, or a bachelor's degree or higher from an English-speaking country). Proof of qualification is required by the time of job offer notification. For applicants who do not have a score or proof, we will arrange for you to take a company-sponsored TOEIC IP test during the selection process.

business #customersupport #legal #IP #audit #commerce #RakutenIchiba


Languages
Japanese (Overall)

  • Ichiba Monitoring representative

    3週間前

    Tokyo Rakuten

    We are seeking new ideas on how to contribute to circulation while providing a safe and secure shopping environment on Rakuten Ichiba. The successful candidate will have opportunities to interact with major manufacturing companies and government agencies. · Disseminate store open ...

  • Ichiba Monitoring representative

    4週間前

    Tokyo Rakuten

    Rakuten Group's vision is to be a "Global Innovation Company." To achieve this vision, Rakuten brings together knowledge, creativity, and passion from around the world to drive groundbreaking innovation. · It also aims to achieve ambitious goals and support the creation of commun ...

  • SEO Specialist, Ichiba

    1ヶ月前

    Tokyo Rakuten ￥4,000,000 - ￥6,500,000 per year

    We are looking for an experienced SEO Specialist to join our team at Rakuten Ichiba. · We will be involved in maximizing SEO traffic to Rakuten Ichiba through planning promotional implementation. · The role involves contributing to business growth by driving implementing measures ...

  • Full-stack Engineer

    3週間前

    Tokyo Rakuten

    We are hiring a Tech Lead who can show strong technical leadership to drive large changes in our business model renewal project and make them real. You will work on services used by Rakuten Ichiba merchants and partners. · 10+ years of web application development as a full-stack ...

  • Frontend Developer, Ichiba

    3週間前

    Tokyo Rakuten ￥4,000,000 - ￥8,000,000 per year

    We are responsible for developing and enhancing our online system to support our core business, · Rakuten Ichiba. · Define requirements, design, programming, testing, · and deployment to deliver the system. · ...

  • Data Engineer

    2週間前

    Tokyo Rakuten

    Rakuten Group is a Japanese e-commerce company that serves around 100 million customers domestically and 1 billion globally. The Business Support Development Department is responsible for part of the RMS (ASP service) provided to stores by Rakuten Ichiba. · ...

  • Backend Developer, Ichiba

    2週間前

    Tokyo Rakuten

    Rakuten Ichiba is one of the largest internet shopping malls in Japan with 5.6 trillion sales in 2022 and our business is growing year on year. · ...

  • Project Manager, Ichiba

    2週間前

    Tokyo Rakuten

    We are responsible for developing and enhancing the online systems that power Rakuten Ichiba - Japan's largest internet shopping mall. · ...

  • EC Consultant, FLAGSHIP STORE

    3週間前

    Tokyo Rakuten

    The company is seeking an EC consultant to help achieve sales targets and business goals for its fashion e-commerce platform. The ideal candidate will have sales experience in the distribution or retail industry and be familiar with e-commerce business. · Share and set sales targ ...

  • Backend Developer, Ichiba

    2週間前

    Tokyo Rakuten

    We are looking for a Backend Developer to join our ECMPD team. The successful candidate will be responsible for designing, programming, testing, and deploying systems to drive further growth in Rakuten Ichiba. · Define requirements, design, programming, testing, and deployment to ...

  • EC Consultant, ichiba – EC Consulting Department

    1ヶ月前

    Tokyo Rakuten ￥2,000,000 - ￥2,800,000 per year

    Rakuten Ichiba seeks EC Consultant to provide consulting sales to maximize store sales.We will share and set sales targets with stores, market analysis, propose solutions to achieve targets such as attracting customers by placing advertisements during sales season. · ...

  • iOS Engineer, Ichiba

    5日前

    Tokyo Rakuten

    We are looking for future engineering leader candidates who can drive mobile app development with flexibility, creativity, and speed. · ...

  • MD Buyer

    2週間前

    Tokyo Rakuten

    We select products, determine the quantity to purchase, manage inventory, and sell the products to customers. · Selecting products for sale · Determining quantities to purchase · Managing inventory and sales of products to customers · ...

  • Web Application Engineer

    3週間前

    Tokyo Rakuten ￥8,000,000 - ￥15,000,000 per year

    Rakuten is an EC company that owns Japan's largest platform called Rakuten Ichiba. · Define and define requirements, design and manufacture (including external vendor management), and provide technical lead for projects in application development. · As a technical lead, lead the ...

  • Web Application Engineer

    1日前

    Tokyo Rakuten

    Rakuten is an EC company that owns Japan's largest platform called Rakuten Ichiba. We cooperate and enlarge on the Rakuten Ichiba Platform. · Define and define requirements, design and manufacture (including external vendor management), and provide technical lead for projects in ...

  • Tech Lead

    2週間前

    Tokyo Rakuten

    This position is looking for an engineer responsible for the development and operation of a real-time progress management system for warehouse inbound and outbound operations monitors and visualizes each stage from receiving to shipping in real time, · supporting quick decision-m ...

  • Product Manager

    3週間前

    Tokyo Rakuten

    Rakuten is on the lookout for a Senior Product Manager to pioneer the evolution of retail industry systems based on the principle of product manager. · ...

  • Digital Marketing Manager for New Business Initiatives

    1ヶ月前

    Tokyo Rakuten ￥1,500,000 - ￥5,000,000 per year

    We are planning to launch an entirely new service within the Rakuten Ichiba domain. · This represents a significant challenge, · a unique opportunity for your ideas · and skills to materialize into · a service that will impact tens of millions users. ...

  • MD Buyer for New Business Initiatives

    1ヶ月前

    Tokyo Rakuten ￥2,000,000 - ￥3,000,000 per year

    + Building a business from scratch like a startup within Rakuten+, + Small team organization within Rakuten allowing for significant individual discretion and fast-paced decision-making+, + Collaborating with colleagues from diverse backgrounds to create a market with internation ...

  • iOS Engineer

    3週間前

    Greater Tokyo Area Guha Edge Professional Consulting Services

    We are looking for an experienced iOS Engineer to join our mobile development team and contribute to the development and operation of large-scale mobile applications. · Design develop test and operate iOS mobile applications · Implement complex UI using UIKit and SwiftUITroublesh ...

  • Full-stack Java Engineer(Middle Level)-Backoffice Business Support Section,Business Support Development Department(BSD)

    4週間前

    Tokyo Rakuten ￥2,400,000 - ￥2,800,000 per year

    Rakuten has many businesses process management and contract management works on the business side. We are developing a platform to standardize the business process. · ...