At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job Function:
Strategy & Corporate DevelopmentJob Sub Function:
Strategic PlanningJob Category:
People LeaderAll Job Posting Locations:
Chiyoda, Tokyo, JapanJob Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at
Best-in-class Patient Experiences are a critical enabler to achieving J&J's ambitions and to ensuring the Quality Use of Medicines by patients who use our medicines.
As the Patient Experience Lead, you will be responsible for building an industry leading capability in patient experience across Japan, while working closely with the APAC Patient Experience team. Harnessing technology and leveraging deep insights to optimise the patient journey you will create experiences that improve patient outcomes. You will be responsible for elevating and enabling a Japan & regionally coordinated approach through change management principles, leveraging best practice, scale and cutting-edge technology.
In carrying out your role, you will demonstrate an unwavering commitment to customer centricity, compliance, quality, and patient safety. You will have the ability to deliver on current business requirements whilst future proofing our offerings through innovation.
Key Responsibilities
Patient centricity – understand deep insights of the patient journey and create and champion compliant ways to bring patient insights and voices into the organization at key decision points
Business partnership – harness technology and real time insights to identify key leverage points across each therapeutic area to co-create programs or offerings aligned to business priorities
Patient experience technologies – in collaboration with the APAC patient experience team shape the way we think about technology and the way we use in patient support operations across Japan, working closely with IT to ensure we have the right technology enablers to build a highly effective data driven culture
Operational excellence – lead a diverse cross-functional team to deliver on aligned business projects ensuring compliance, quality, and patient safety requirements are met. Identify and leverage best practice across markets and create operational efficiencies across the Japan organization
Thought leadership – bring external trends and insights around evolving technologies and how best to apply them in the J&J business context by recommending improved customer and patient engagement models
Change leadership – lead the Japan organization through change and the ongoing evolution of patient experience approaches. Inspire people to buy into change and provide clear vision and direction for the future
People leadership – lead a small team and work in partnership with the APAC patient experience team and Japan leaders to unlock innovative approaches and solutions. Drive collaboration with the team, across business units and functions to deliver on strategies. Empower team members to execute and champion their careers and development
Skills & Competencies
Strategic thinking with ability to lead diverse cross-functional teams
Strong interpersonal and communication skills
Expert collaboration and ability to lead transformational change in complex, matrix environments
Ability to deal with ambiguous and complex situations
Strong working knowledge of Credo, MA, HCBI and J&J policies
Desired Experience / Qualifications
Qualification in medicine, pharmacy, life science, pharmaceutical or related degree
Minimum of 5 years' experience in the pharmaceutical, healthcare or related business industry
Experience in strategic marketing leading a cross-functional team
Demonstrated ability to lead large scale projects
Understanding of health policy topics and regulations
#LI-Hybrid
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Required Skills:
Preferred Skills:
Alliance Formation, Business Communications, Business Planning, Business Savvy, Data Reporting, Demand Planning, Developing Others, Financial Forecasting, Inclusive Leadership, Leadership, Operational Excellence, Operations Management, Performance Measurement, Problem Solving, Regulatory Environment, Strategic Analysis, Strategic Change, Strategic Thinking, Team Management-
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