Destination Asia Japan is a wholly owned subsidiary of dnata Travel, part of the Emirates Group—one of the world's largest and most respected travel services providers.
We are currently seeking a proactive and detail-driven Leisure Operations Coordinator to join our team in Tokyo.
This role is essential in ensuring that all services are delivered smoothly, professionally, and in line with our quality standards—exceeding client expectations at every stage of the journey.
What You'll DoAs part of the Operations team, you will be responsible for coordinating and managing day-to-day operational services
Planning and booking all non-accommodation services such as transfers, excursions, train tickets, and individual travel packages
Ensuring all service requirements are confirmed, accurate, and correctly recorded in the system (Travel Studio)
Assigning and coordinating drivers and tour guides for transfers and excursion services
Acting as the key liaison between Destination Asia and suppliers, including drivers and guides
Monitoring the execution and delivery of services to ensure they meet agreed quality and operational standards
Handling operations-related enquiries professionally with both suppliers and clients
Printing and preparing all operational documents, airport welcome signs, and Welcome Packs, ensuring accuracy and completeness
Monitoring and responding to office phone calls from suppliers and clients
Recording, investigating, and reporting incidents, accidents, or complaints
Liaising with reservation staff and partners regarding booking status and updates
Ensuring all operational requests are processed within specified timelines
Maintaining strong relationships with partners and suppliers in line with company guidelines
Working closely with Travel Planners to ensure services are delivered according to company SOPs
Assisting with special projects and additional duties as assigned by the Line Manager
What We're Looking For
Qualifications & Experience
Bachelor's degree in Hospitality, Tourism, Business, or a related field
Minimum 1 year of experience in inbound DMC, tour operations, or a related tourism field preferred
Experience and knowledge of Japan destinations
Ability to work flexible hours, including some weekends
Skills & Competencies
Good working command of written and spoken English and Japanese (additional languages are an advantage)
Strong organizational skills with the ability to manage multiple tasks and competing priorities
High attention to detail and forward-planning ability
Customer-focused mindset with a strong commitment to service excellence
Ability to work under pressure while maintaining professionalism
Positive attitude, team-oriented, hardworking, and adaptable
Good computer literacy (MS Office and travel-related systems such as Travel Studio)
Why Join Us?
At Destination Asia Japan, you'll be part of a passionate operations team that plays a vital role in delivering unforgettable travel experiences.
This position offers hands-on exposure to end-to-end travel operations, close collaboration with sales and planning teams, and the opportunity to grow your career within a globally recognized travel organization.
Interested? Apply now and help us deliver exceptional journeys across Japan.Show more Show less
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