Ground Operations Duty Officer

4日前

Tokyo Snaphunt Full time

The Offer

  • Attractive Salary & Benefits
  • A role that offers a breadth of learning opportunities
  • Opportunity to make a positive impact
  • FOC Tickets all routes of Vietjet

The Job

Role Description:


• Managing and adhering to all ground operations activity following the company's Standard Operation Procedures (SOP) by enforcing safety and security at all times and striving to achieve the department's Key Performance Indicators (KPI), OTP, TAT.


• Responsible for the general administration of the station, which encompasses asset management, administrative, and managing human resource activity at the station.


• Being main coordination with departure stations in Vietnam or other countries, and reporting to those involved in daily operations: OMC, MCC, FCD, CCD, etc.


• Develop annual facility and manpower budget, monitor and adhere to an allotted station budget to keep costs low at all times, including monitoring service providers to offer services safety and security.


• Document controls of daily operations, including monthly verification of invoices/ bills in terms of coordinating with GO HDQ/ FIN of cost control.


• Monitor procedures on all station operational matters including finance, equipment, technology, and people to maximize productivity at the same time to maintain a motivated and effective workforce.


• Being representative for Vietjet in developing and maintaining good relationships with the local authority, Vietnam Embassy, and other departments related to Civil Aviation Department in the country-based.


• Interact, liaise and manage relationships with other operation departments, external vendors and suppliers, government and regulatory bodies at the station based, including CIQ, catering, etc. in terms of operations, customer services, and branding.


• Coordinate to conduct a termly audit by local authorities or Vietjet internally.


• Record and make a report of special circumstances or safety/ security issues and report to an upper-level manager.

The Profile

Requirements:

  • Prefer experience in aviation, travel, customer services, hospitality industry.
  • English: proficient in oral and written to be able to effectively liaise with stakeholders in the region.
  • Familiar or have a good rapport with airport authorities and government.
  • Good knowledge and skills in office computing

The Employer

Our client is operating an intensive flight network in Vietnam and is planning to expand its operation throughout the Asia-Pacific region. Our client's mission is to meet the increasing travel demands of domestic and international travelers by providing punctual flights and a high quality of service, helping to lead the Vietnam aviation industry into a new era.

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