The impact you'll make
At Lam, as a Ramp Up Product Engineer, you are an expert on our equipment and on the front lines understanding customer needs and collaborating with various teams to deliver real-time problem-solving to perform our tool in best condition in customer production fab. You are responsible for managing customer site tool ramp up progress, new hardware evaluation, and documentation of hardware data outputs.
What you'll do
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Provides technical support for installation, diagnosing, troubleshooting, repairing, and debugging complex product issues
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New design or prototype hardware items onsite tool evaluation and proliferate to onsite tools
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Responsible for making onsite tools up and running. Manage onsite tool up time and tool down root cause pareto to meet required tool up time goal
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Onsite tool configuration manage and ensure up to date
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Maintain and update tool config with spare parts list and work with spares long lead items are pre ordered
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CIP items develop & escalation support
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Technical support to Regional Product Support / Field Service Engineer for issue escalation activities
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Travel to Lam headquarter to work with Product Group for new hardware develop activities in Lam cleanroom lab.
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Work in a customer semiconductor fab environment and in a Lam cleanroom lab
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Maintain a high degree of customer engagement including face-to face to solve customer issues
Who we're looking for
Minimum Qualifications:
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Bachelor's degree in Electronics, Engineering, related field with 3+ years of experience; or Master's degree with 1+ year of experience; or equivalent work experience.
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Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
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English communication, written and verbal, and customer relationship skills.
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Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit
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Able to travel, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
Preferred qualifications
- Prior product design and technical engineer experience is beneficial.
- Experience designing, specifying, building, operating, and maintaining semiconductor, automotive, aerospace, or related hardware, tools, and equipment.
- Experience coordinating and communicating with cross-functional teams.
- Creative thinking, problem solving, and troubleshooting capabilities.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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