Required language: Native Japanese and Intermediate English
Key Responsibilities:
- Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
- Where required, provide support for the Manufacturing Shopfloor handhelds, laptops, and scanner devices.
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
- Provide smart Hands and Feet support for Technology team on demand.
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
- Provide physical access to vendors on demand for site/Communication rooms IDF/MDF/MMR and Data Center/Server room.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center.
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
- Co-ordination for cable patching with Vendors or enable on demand.
- Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management.
- Installing and configuring hardware and software components to ensure usability by end users.
- Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Familiarity with manufacturing, lab or distribution center IT equipment.
- Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident.
- Advanced communications skills to work with multiple teams and/or OEMs on high priority issues.
- Advanced Microsoft skills (server support, etc.)
- Knowledge / Understanding of GMP and GxP.
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
- Strong focus on quality and attention to detail.
Must have skills and requirements:
- Strong Analytic/Troubleshooting Skills.
- Strong Communication and customer service skills
- Strong understanding of MS Windows Operating Systems.
- Strong working knowledge of MS Office and basic business application.
- Minimum 2 years desk side support services.
- Basic knowledge of networks, telecom, and compute/storage.
- Advanced knowledge of MacOS & iOS environment & administration.
- Advanced understanding of the MacOS imaging & end-point deployment process.
- Basic understanding of policy, user certificates and keychains design, management, and deployment.
- Advanced knowledge of mobile device support
EDUCATION:
- Diploma or degree in IT
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