Company Overview
Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.

Company Overview
Domo is a cloud-native data experience innovator. Our platform, powered by AI, data science, and a secure data foundation, transforms data into actionable insights through user-friendly dashboards and apps. With Domo, companies gain intuitive and agile data experiences that drive significant business impact.

Job Overview
Sr. Technical Support Advisors (TAM) serves as a trusted advisor for strategic enterprise customers, ensuring they maximize the value of the Domo platform. This role combines deep technical expertise with strong customer engagement skills to propose proactive solutions, optimize BI ecosystem, targeting operational efficiency. TAMs work closely with customers to understand their infrastructure, use cases, and business objectives, while collaborating internally to resolve complex issues and propose innovative strategies.

Responsibilities

• Act as the technical liaison for strategic enterprise customers, building strong relationships and trust.
• Understand customer BI infrastructure, data workflows, and operational challenges to provide tailored guidance.
• Proactively identify opportunities to enhance customer dashboards, data pipelines, and overall BI ecosystem.
• Collaborate with internal teams (Sales, Customer Success, Tech Support, Engineering) to resolve complex technical issues and deliver strategic solutions.
• Provide recommendations for new features, integrations, and workflows to improve efficiency and scalability.
• Maintain clear, timely communication with customers and ensure alignment with their business goals.
• Document solutions and share insights internally to drive continuous improvement.

Qualifications

• Strong understanding of BI tools, data visualization, ETL processes, and analytics platforms.
• Ability to analyze technical environments and propose effective, scalable solutions.
• Excellent communication and presentation skills for engaging with enterprise stakeholders.
• 3–5 years of experience in BI consulting, technical account management, or enterprise SaaS support.
• Business-level English proficiency and native-level Japanese communication skills.

Preferred Qualifications

• Hands-on experience with BI tools (e.g., Domo, Tableau, Power BI) and related technologies (ETL, SQL, APIs).
• Familiarity with authentication mechanisms, integration with data warehousing, and dashboard performance optimization.
• Strong problem-solving mindset and ability to think strategically for enterprise-scale solutions.
• Experience working with large, complex organizations and managing multiple stakeholders.
• Ability to adopt to new technologies such as AI and provide solutions based on these.

View Our Benefits
Domo is an equal opportunity employer