Job Description
The Japan Enterprise Customer Programs Manager leads the local Customer Program Teams that consist of Enterprise Program Coordinators (on and off-site), SPMs and Dedicated customer Field Service Engineers.
They are responsible for developing and implementing strategies to manage and grow key customer relationships, providing guidance, support, and mentorship to the team, and fostering a collaborative and high-performance culture that leverages digital enablement and industry best practices.
High levels of customer satisfaction and retention are paramount to success. The Japan Enterprise Customer Programs Manager tracks and analyzes key performance metrics, supporting the customer programs team to drive continuous improvement and nurturing opportunities for upselling and cross-selling within existing customer accounts to drive revenue growth and increased market share.
The customer programs team are expert collaborators and are a central part of a broad network of internal and external partners who serve Agilent's customers.
Qualifications
Minimum Requirements:
- Proven ability to execute large-scale customer engagement models, driving measurable improvements in operations and growing Agilent's revenue and market share.
- Demonstrated leadership and people management skills, delivering measurable business results with vision, drive, and innovation.
- Bachelor's or master's degree in project management, Engineering, Science, or equivalent, with at least 10 years of relevant industry experience.
- Strong strategic thinking skills, capable of defining, communicating, and executing multi-year initiatives.
Desired Skills / Knowledge:
- Proven experience driving change through influence rather than authority and leading organizational change and navigating complex environments.
- Ability to translate customer needs into long-term, value-driven service solutions and engage cross-functional stakeholders, aligning diverse teams around common objectives.
- Skilled at demonstrating business impact, cost optimization, and ROI from service programs.
- Excellent interpersonal and communication skills. Superior written and verbal communicator with expert customer relationship management and teamwork skills, within an organization and across organizations, as well as wide organizational awareness
- Comfortable in lab-based environments and service operations workflows with strong customer presence, representing Agilent as a strategic advisor.
- Has demonstrated high level business acumen, broad understanding of the Agilent Enterprise Service Business and APM Portfolio
- Is Agile, Adaptable, Innovative, Driven, Passionate, Bold and a Problem Solver
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
25% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
-
Hachioji, Tokyo Agilent Technologies Remote job￥7,200,000 - ￥10,800,000 per yearThe Japan Enterprise Customer Programs Manager leads the local Customer Program Teams that consist of Enterprise Program Coordinators (on and off-site), SPMs and Dedicated customer Field Service Engineers. · ...
-
Tokyo, Japan DatadogDatadogの中でも最大規模かつ戦略的に重要な顧客を担当し、プロダクトの健全な活用促進と、ポジティブな顧客体験の実現をリードしていただきます。 · ...
-
Tokyo Dynatrace ￥4,000,000 - ￥10,000,000 per yearエンタープライズ・エキスパンション・アカウント・エグゼクティブのポジションを募集しています。このロールでは、既存のエンタープライズ顧客に対して追加ライセンスの拡張販売に注力していただきます。 · アカウントプランに基づいて、該当地域(日本国内)の担当アカウントにおいて最大の売り上げを実現する。 · 既存顧客に対してDynatraceプラットフォームの利用の維持・拡大を図る。 · 事業責任者やCレベルの役員にアプローチし、Dynatraceが提供する価値を最大化するための効果的な、顧客企業全体に対しての戦略を策定し実行する。また、競合他社に対するDynat ...
-
Tokyo, Japan DatadogSenior Enterprise Customer Success Managerとして、Datadogの中でも最も重要度の高いエンタープライズ顧客を担当し、プロダクトの健全な活用と優れた顧客体験の実現を牽引していただきます。 · ...
-
Japan-Hachioji-shi Agilent Technologies ￥2,000,000 - ￥2,800,000 per yearManages and provides oversight for Enterprise laboratory-wide service programs at assigned customer sites. Collaborates with the Agilent Enterprise Sales team to develop sales opportunities. · ...
-
Hachioji, Tokyo Agilent Technologies Remote job￥4,000,000 - ￥8,000,000 per yearManages and provides oversight for Enterprise laboratory-wide service programs at assigned customer sites. · ...
-
Hachioji Agilent Technologies ￥4,000,000 - ￥8,000,000 per yearResponsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites. · Minimum four-year university degree in a scientific field or equivalent experience. · Strong English (spoken and written) and business level proficiency ...
-
Tokyo, Japan FoundryのCustomer Success Manager, Japanの求人応募 ￥2,500,000 - ￥5,000,000 per year+About the Role As the Customer Success Manager you will collaborate closely with our team of skilled sales representatives to expertly set up meticulously track and precisely report on the cutting-edge digital programs we're executing for technology clients This presents an exce ...
-
Tokyo, Tokyo SAP ￥6,000,000 - ￥12,000,000 per year日本のDXを牽引する「働きがいNo.1企業」で、あなたのキャリアの次なるステージを築きませんか? · ...
-
Tokyo Alexion Pharmaceuticals, Inc. ￥1,500,000 - ￥2,000,000 per year医療関係者とAlexionの主要窓口として、疾患及び製品の認知度を向上させ、患者様の為に社会貢献に努める。医療関係者との良好な関係を築き、パートナーとして認められ、問い合わせ対応、製品についての紹介・提案・アドバイスを行う。エリアマネージャーとして担当地区を管理し、潜在的な顧客や新しい取引の可能性を見つけることにも従事する。 · エリアマネージャーとして担当地区における効果的な戦略立案、戦術実行により設定された営業目標を達成する。 · 希少疾患における市場原理を十分理解し、対象アカウントについてビジネス・プランに具体的に反映し、実行する。 · 疾患啓発、 ...
-
Tokyo StripeAs a Sales Manager, Enterprise at Stripe, you will play an instrumental role in fuelling Stripe's growth through both new customer acquisition and customer retention. · ...
-
Tokyo Stripe Full time￥10,000,000 - ￥20,000,000 per yearAs a Sales Manager, Enterprise at Stripe, you will play an instrumental role in fuelling Stripe's growth through both new customer acquisition and customer retention. In this role you will lead a team of high-performing Account Executives on the team, helping them to develop thei ...
-
Tokyo, Tokyo Stripe ￥22,369,100 - ￥33,958,700 per yearWe are looking for a proactive leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, managing high-performing teams, turning metrics and quantitative analyses into actionable plans, and solving problems with limited oversight. · Be a ...
-
Tokyo Anduril Industries ￥1,500,000 - ￥2,000,000 per yearAs a Program Manager (PM), you will orchestrate the development and delivery of complex software and hardware products, ensuring alignment with client needs and company growth strategies. · Serve as the local customer interface to ensure Anduril's Connected Warfare capabilities a ...
-
Tokyo Anduril Industries ￥900,000 - ￥1,200,000 per yearAs a Program Manager (PM), you will orchestrate the development and delivery of complex software and hardware products, ensuring alignment with client needs and company growth strategies. This role requires a unique blend of technical expertise, program management experience, and ...
-
Tokyo Zoom ￥1,960,000 - ￥2,800,000 per yearThe Manager, Customer Success role oversees Japan customer success teams ensuring satisfaction retention and growth. It also aligns regional initiatives with global business objectives. · ...
-
Tokyo Zoom ￥2,000,000 - ￥2,800,000 per yearThe Manager Customer Success role oversees Japan customer success teams ensuring satisfaction retention growth. It aligns regional initiatives with global business objectives Experience in scaling operations across Japanese markets proactive CS approach knowledge of Japans busine ...
-
〒- 東京都 千代田区 内幸町, Zoom Communications ￥2,000,000 - ￥2,800,000 per yearThe Manager Customer Success role oversees customer success teams in Japan ensuring satisfaction retention and growth It also aligns regional initiatives with global business objectives Experience in scaling operations across the Japanese markets with proactive CS approach and kn ...
-
Tokyo Dialpad Japan ￥420,000 - ￥1,080,000 per yearWe are seeking a Customer Success Manager to join our team in Tokyo. As a key member of our customer-facing organization, you will be responsible for ensuring the success and retention of Dialpad customers. ...
-
Tokyo, Tokyo Spotify ￥2,500,000 - ￥3,500,000 per yearWe are looking for a highly motivated individual to join our Customer Success team as an Agency focused Customer Success Manager in Japan.Bachelor's degree, preferably in Sales, Advertising, Marketing or Business · Minimum 3 years experience in digital media planning and/or buyin ...
-
Tokyo Spotify Full time￥4,000,000 - ￥6,000,000 per yearWe are looking for a highly motivated individual to join our Customer Success team as an Agency focused Customer Success Manager in Japan. · This role will play a critical role in agency growth between Spotify & the Japan market. · ...
