Job Description
The Japan Enterprise Customer Programs Manager leads the local Customer Program Teams that consist of Enterprise Program Coordinators (on and off-site), SPMs and Dedicated customer Field Service Engineers.
They are responsible for developing and implementing strategies to manage and grow key customer relationships, providing guidance, support, and mentorship to the team, and fostering a collaborative and high-performance culture that leverages digital enablement and industry best practices.
High levels of customer satisfaction and retention are paramount to success. The Japan Enterprise Customer Programs Manager tracks and analyzes key performance metrics, supporting the customer programs team to drive continuous improvement and nurturing opportunities for upselling and cross-selling within existing customer accounts to drive revenue growth and increased market share.
The customer programs team are expert collaborators and are a central part of a broad network of internal and external partners who serve Agilent's customers.
Qualifications
Minimum Requirements:
- Proven ability to execute large-scale customer engagement models, driving measurable improvements in operations and growing Agilent's revenue and market share.
- Demonstrated leadership and people management skills, delivering measurable business results with vision, drive, and innovation.
- Bachelor's or master's degree in project management, Engineering, Science, or equivalent, with at least 10 years of relevant industry experience.
- Strong strategic thinking skills, capable of defining, communicating, and executing multi-year initiatives.
Desired Skills / Knowledge:
- Proven experience driving change through influence rather than authority and leading organizational change and navigating complex environments.
- Ability to translate customer needs into long-term, value-driven service solutions and engage cross-functional stakeholders, aligning diverse teams around common objectives.
- Skilled at demonstrating business impact, cost optimization, and ROI from service programs.
- Excellent interpersonal and communication skills. Superior written and verbal communicator with expert customer relationship management and teamwork skills, within an organization and across organizations, as well as wide organizational awareness
- Comfortable in lab-based environments and service operations workflows with strong customer presence, representing Agilent as a strategic advisor.
- Has demonstrated high level business acumen, broad understanding of the Agilent Enterprise Service Business and APM Portfolio
- Is Agile, Adaptable, Innovative, Driven, Passionate, Bold and a Problem Solver
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
25% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
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