• Responds to alI reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Swissotel Nankai Osaka standards
• Follows-up on all voicemails and emails in a timely manner
• Assists in providing reservation related training to applicable operational departments
• Reviews group resumes each week and double checks VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.
• Performs all duties per the Reservations Daily / Weekly / Monthly checklist.
• Researches and supports any / all Travel Agent commission inquiries
• Leads by example in demonstrating high levels of guest service, teamwork and "stepping out of the box" where possible

• Work Experience in a 4-5 star hotel in a similar role (Reservations Team)
• Experience within Accor is desirable
• English and Japanese written and verbal communication needed
• Experience with systems like:
  • Opera Cloud
  • Resaweb
  • TL Lincoln
  • Table check
  • Ikyu Restaurants
  • Hot Pepper etc.
• Need to be open to change in processes based on the need of the

Benefits & Perks:

• Part of the International Accor global and hotel team.
• Employee meals while on shift, laundry.
• Career progression within the hotel.
• Work within a progressive team
• Treat yourself to discounted vacation breaks, with an employee benefit card honored in Accor Properties
  worldwide.