Summary

This position, supports the Morale, Welfare, and Recreation (MWR) Community Recreation program that may include special events, recreation information/resources, trips, tours, and resale tickets, at Commander Fleet Activities Sasebo, Japan.

The purpose of this position is to provide assistance in the operation of the Travel and Tours.

Duties

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Provides customer service, information and support of Community Recreation programs and activities.

Service to MWR customers includes but is not limited to checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre- packaged retail items.

Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.

Accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.

Assists in processing customer Internet registrations (i.e., Net Near You), initial logins and event registrations.

Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.

Notifies supervisor or program lead if damage or loss has occurred.
Ensures all rental or check-out forms are properly completed and reservation and check- out procedures are followed.
Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.

Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.

Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data.
Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.

Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.

Assists with recruitment, training and scheduling of Community Recreation staff.
Actively supports the command statement on adherence to EEO principles and policies.
Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.
Performs entertainment and promotion scheduling.
Assists in updating of electronic and multi-media support tools, as needed.
Seeks ways to promote MWR facilities and events through outreach opportunities on base.
Promotes use of recreational E-reading resources available through online MWR Library Program resources.

Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.

Performs community outreach to assist in the development of contacts.
Assists in the creation of professional proposals, execution of agreements and follow-up.
Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
Adheres to NAVMED P-5010 sanitation requirements.
Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.
Provides support for Community Recreation event set up and break down.
Performs other duties as assigned as they pertain to the duties of this position.

Requirements

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Conditions of employment

Satisfactorily complete all background checks to include National Agency Check with Written Inquiries (NACI).
Incumbent must be able to work varied work schedules to include evenings, weekends, and holidays.

Must have or be able to obtain within 90 days of being placed in the position and maintain a valid state drivers' license in order to transport patrons off-base.

Must have or be able to obtain within 90 days of being placed in the position: Current Food Handler certification, Emergency First Responder (EFR) or CPR First Aid certification and C.A.R.E (Controlling Alcohol Risks Effectively).

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possess the following ;

Combination of experience related to customer service and or recreation activity-based functions.
Ability to organize, plan, administer special events and entertainment activities.

Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.

Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.

Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.

Knowledge of the functions, procedures, and operations of recreation activities.
Must have strong customer service skills.

Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.

Ability to follow oral and written instructions.
Knowledge of computers, office procedures and print production.

Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of your application package.

Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered.

Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S.

organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.

All substitutions of education for experience will be made in accordance with OPM approved qualification standards.

To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.

All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.

If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.

For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at and

Additional information

Direct Deposit of Pay is required.

Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care.

Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.

All candidates must reside within the commuting area.
Non-US Citizen or Non- US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least 7 years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

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Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.
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