Summary
This position is located in the Single Sailor/Liberty Program, Athletics Division, of the Morale, Welfare and Recreation (MWR) department, Fleet Activities Sasebo, Japan. The purpose of this position is to provide assistance in operation of the Liberty Center.

Duties

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• The incumbent is responsible for the day to day operations of the Single Sailor Center.
• Greets and welcomes patrons in a friendly and courteous manner.
• Provides a casual and warm atmosphere.
• Enforces Center operating policies and procedures and ensures that all customers adhere to such policies and procedures.
• Places orders for supplies, material requests, marketing requests, and work requests.
• Promotes harmony with and between patrons of the facility, following prescribed customer relations techniques.
• Discusses patron problems and complaints and attempts to resolve them satisfactory.
• Maintains the Message Board and ensures that it is updated regularly. Keeps abreast of all MWR events and other recreational programs.
• Acts as a receptionist for the Supervisor and staff, receiving visitors and telephone calls, personally answering questions regarding tour and event material, and referring other questions to cognizant activity personnel.
• Coordinates patron requests for reservations of tours and special events.
• Answers patrons' questions by phone and inquiries on site.
• Receives and distributes correspondence, reports and other incoming mail, routing it to the correct organizational segment.
• Perform other duties as assigned

Requirements
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Conditions of employment

• Must be able to provide proof of authorization to work in the United States.
• Satisfactorily complete all background checks to include National Agency Check with Written Inquiries (NACI).
• Incumbent must be able to work varied work schedules to include evenings, weekends, and holidays.

Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate possesses the following:

• High School Diploma or equivalent required. (MUST submit proof at the time of application)
• 0-6 months general experience is preferred.
• Incumbent must have a working knowledge of the Single Sailor/Liberty Program Operation or experience providing recreational activities for young adults.
• Must be able to handle money accurately.
• Ability to operate a cash register and personal computer. Incumbent must have basic accounting knowledge.
• Must possess good customer service skills.
• Ability to communicate with customers by phone and in person.

Education

• When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of your application package.
• Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
• Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.
• All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
• To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.

• All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.

• *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).

• Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.

• For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at and

Additional information

• Direct Deposit of Pay is required.
• Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
• Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.