Responsibilities
About the team
Our Search Operations team supports our efforts to address objectionable or disturbing content, which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.
Responsibilities
Be responsible for search recommendation policy and guideline localization, implementation, and clarification for moderation teams to ensure accurate understanding of the policies and guidelines
Ensure key data delivery targets (e.g. productivity; quality; latency) are achieved for search recommendation projects, via daily quality inspection of created queries, conducting analyses, and formulating action plans to improve quality and performance of daily moderation
Manage communications to ensure alignment, which includes, but is not limited to, both internal and external recurring project syncs and calibration meetings with the moderation team to support the appeal process (e.g. analyze diff cases, offer solutions and suggestions to resolve misalignments to improve accuracy)
Support the training and go-live process with the moderation team, including holding follow-up explanation sessions as needed, correcting test results, and handling Q&A
Generate performance reports via analyzing, reviewing, and assembling project metrics / data
Work closely with cross-functional stakeholders in order to provide feedback including on data quality / SOPs / policies / and guidelines to ensure overall success of projects
Additional compatible and related responsibilities which are not necessarily listed above
Based on business requirements, you may be moved between projects
Qualifications
Minimum Qualifications
Bachelor's degree or above
Japanese fluency and English proficiency as content dealt will be both domestic and global
Excellent communication and data analysis skills, experience in cross-team collaboration, eager to learn
An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
Willing to work with sensitive issues, including but not limited to violence or sexual content
Willing to work shifts including weekends and working hours of 13:00-22:00
Preferred Qualifications
Familiarity with RCA methodology or moderation experience is a plus
Knowledge about TikTok and search engines, familiar with social media platforms
Proficiency with common office software, able to manipulate spreadsheets
Minimum 1-2 years of work experience
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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