Job Description
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

About Your Team
This special squad comprises of creative, curious, and passionate individuals who are given a plethora of opportunities to learn and grow. These diverse and brightest minds come together to build new, disruptive, and game-changing technology. They have a clear and defined aim to bring a change not only in the industry but also in society.

Job Summary
We are seeking a skilled and motivated
ServiceNow Developer/Administrator
to join our IT team. The ideal candidate will be responsible for the design, development, and implementation of ServiceNow solutions to support business processes and IT service management. This role requires strong technical expertise, problem-solving skills, and the ability to work collaboratively across departments.

Key Responsibilities

• Design and develop ServiceNow applications and modules based on business requirements.
• Customize ServiceNow workflows, forms, UI policies, business rules, and client scripts.
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs.
• Maintain and enhance existing ServiceNow modules including Incident, Problem, Change, Asset, CMDB, and Service Catalog.
• Perform regular platform upgrades and patching in accordance with ServiceNow best practices.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure platform security, performance, and scalability.
• Provide technical support and training to end-users and administrators.
• Create and maintain documentation for configurations, customizations, and procedures.

Qualifications

• 3+ years of hands-on experience with ServiceNow development and administration.
• Strong understanding of ITIL processes and ServiceNow ITSM modules.
• Experience with scripting languages such as JavaScript, GlideScript, and HTML/CSS.
• Familiarity with ServiceNow integrations using REST/SOAP APIs.
• ServiceNow Certified System Administrator (CSA) or higher certification preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.

Preferred Skills

• Experience with ServiceNow HRSD, CSM, or ITOM modules.
• Knowledge of Agile/Scrum methodologies.
• Experience with performance tuning and troubleshooting.

Familiarity with ServiceNow Flow Designer and App Engine Studio.
職務概要:
当社では、ビジネスプロセスおよび IT サービス管理を支援するための ServiceNow ソリューションの設計・開発・導入を担当する、意欲的でスキルの高い
ServiceNow
開発者/管理者
を募集しています。このポジションでは、技術的な専門知識、問題解決能力、そして部門を横断した協働力が求められます。

主な業務内容:

• ビジネス要件に基づいた ServiceNow アプリケーションおよびモジュールの設計・開発
• ワークフロー、フォーム、 UI ポリシー、ビジネスルール、クライアントスクリプトのカスタマイズ
• REST/SOAP API を使用した他のエンタープライズシステムとの統合
• インシデント、問題、変更、資産、 CMDB 、サービスカタログなどの既存モジュールの保守・強化
• ServiceNow のプラットフォームの定期的なアップグレードとパッチ適用
• 関係者との要件定義および技術的ソリューションへの変換
• プラットフォームのセキュリティ、パフォーマンス、スケーラビリティの確保
• エンドユーザーおよび管理者への技術サポートとトレーニングの提供
• 設定、カスタマイズ、手順に関するドキュメントの作成・維持

応募資格:

• コンピュータサイエンス、情報技術、または関連分野の学士号
• ServiceNow の開発・管理経験が 3 年以上
• ITIL プロセスおよび ServiceNow ITSM モジュールの理解
• JavaScript 、 GlideScript 、 HTML/CSS などのスクリプト言語の経験
• REST/SOAP API を使用した ServiceNow 統合の経験
• ServiceNow 認定システム管理者( CSA )以上の資格があれば尚可
• 優れたコミュニケーション能力と対人スキル
• 自立して業務を遂行でき、複数の優先事項を管理できる能力

歓迎スキル:

• ServiceNow HRSD 、 CSM 、 ITOM モジュールの経験
• Agile / Scrum の開発手法の理解
• パフォーマンスチューニングおよびトラブルシューティングの経験
• ServiceNow Flow Designer や App Engine Studio の使用経験

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."