Tokyo Altium

Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

  • Constant innovation has created a transformative technology, unique in its space
  • More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
  • We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry
  • About the Role:

    We are seeking an enthusiastic, motivated, Customer Satisfaction Specialist with a passion for customer support and to drive customer satisfaction on a daily basis. Successful candidates will be natural troubleshooters who are self-motivated and enjoy working in an agile environment. Candidates will be responsible for providing technical assistance to customers for Altium Designer and related products such as Altium 365 and Altium Enterprise Server. This role involves minimal travel.

    A Day in The Life of Our Customer Satisfaction Specialist

  • Actively monitor and provide online support through various mediums including cases and/or web chat as required
  • Troubleshoot and resolve technical questions and issues raised by customers
  • Troubleshooting and qualification of support tickets prior to escalation into higher-level support
  • With the assistance of Altium support's ticket system, manage and monitor customer issues on a daily basis, while prioritizing and deciding on next actions
  • Constantly expand technical knowledge by exploring technical content and Altium products
  • Provide proactive and reactive assistance to all customers, either external or internal
  • Creation of various types of topic-based content, such as online help, online user guides, video tutorials, knowledge base articles, quick start guides and more
  • Who you are and what you'll need for this position:

  • Bachelor's degree in Electrical engineering, Electronics engineering or related field or 2+ years' experience in PCB Design space in lieu of the preferred education
  • Knowledge of the Electronics Industry is preferred
  • Excellent Verbal and Written communication skills with peers and customers
  • Ability to Troubleshoot complex issues
  • You're a master multitasker and can juggle multiple tasks simultaneously with outstanding attention to detail
  • You're comfortable collaborating with both technical and business teams
  • Previous experience using Altium Designer is a plus
  • Background in Saas customer support is a plus
  • Fluent in Japanese and English
  • Fluency in an additional language is a plus
  • Be driven, self-managed, and motivated
  • Benefits:

    Annual leave

    Paid sick leave, family care leave and child care leave

    Family medical, maternity and nursing, paternity, menstruation leave

    Public holidays

    Commuting allowance

    Nilo.Health Employee Mental Assistance Program

    Work anniversary gifts

    Employee referral and employee-of-the-month programs

    Professional development support

    Pension

    What Matters to Us

  • Big-thinking in pursuit of purpose
  • Diversity of thought
  • Courage of conviction
  • Transparency of intent
  • Ingenuity of AND
  • Agility in action
  • Adaptability of approach
  • Grit in pursuit of mission
  • Also, we would like you to know

    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

    Learn more about why a career at Altium is an opportunity like no other:

    Altium Benefits:

    Are you already an Altium employee? Please apply directly through our If you have questions, please contact HR.



    • 東京都, キューネ・アンド・ナーゲル(株)

      カスタマーエクセレンスを実現するために、オペレーショナル・キーアカウント・マネージャーと密接に協力しながら、役立つ情報を提供、または質問に回答しつつお客様をサポートします。 · 【業務詳細】■オペレーショナル・キーアカウント・マネージャーとオペレーショナル・ケアセンター(OCC)との緊密な協力のもと、顧客エンゲージメントと顧客満足を推進 ■日常的なやり取りを通じて顧客との業務関係を構築・強化し、顧客満足を確保するために積極的に助言・コンサルティングを行う ■業務指示書に従って顧客のオンボーディングをサポートし、顧客の要件を(最初の)顧客注文とともにKNシ ...


    • Kanagawa タイコエレクトロニクスジャパン合同会社

      お客様からのご注文?納品までの業務を担当し、関連するお問い合わせに対応します。また、社内外の関連部門との連携業務も行います。 · ※変更の範囲:当社業務全般 · ■お客様からのメール、電話対応 · ■受注業務、納期管理、出荷業務 · ■納品書作成、見積書作成 · ■社内営業部門/生産計画部門/物流部門、その他海外姉妹会社との連携業務 · ■価格確認・価格登録・検収フォロー ...


    • Tokyo Kuehne+Nagel jobs.contract_type_full_time, Permanent

      JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role · You will support customers by providing helpful information, answering questions, + responding to complaints.Utilizing your strong for ...


    • Tokyo Hollister Incorporated

      Japan Customer Service Specialist · ポジションの概要 · このポジションは、顧客(ユーザー、看護師、代理店など)からのサービス依頼やクレーム等を電話で対応し、関連部門と協力して、適切な解決策及び回答を提供する。 · Responsibilities · 自社製品に関連する最新の知識を身に付ける · 様々な顧客からの電話によるサービス依頼、問合せ、クレームに対応する · 社内の関連する部門と協力し、顧客に適切な解決策、及び回答を提供する · 顧客からの情報を自社顧客システムに適切に入力する · Work experien ...


    • Tokyo Abbott Laboratories OTHER

      JOB SUMMARY · Reporting to Customer Service Manager, this individual will support daily activities relating to order receiving – order entry, invoicing , customer feedback, and working closely with other functions to address and resolves issues. · Also, monitor outsource team per ...


    • Tokyo CommScope

      · In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. · Due to our continued growth and customer demand, we are hiring a Project Support Specialist to support the Outdoor Wireless Network (OWN) business segment, which supports t ...


    • Shibuya Pix4D Full time

      We seek a Customer Service Specialist to join our Customer Services team in Shibuya, Tokyo. Pix4D develops photogrammetry software and products that empower professionals worldwide to capture, process, edit and assess their own maps and 3D models. · This role requires you to bec ...


    • Tokyo CommScope

      In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. · Due to our continued growth and customer demand, we are hiring a Project Support Specialist to support the Outdoor Wireless Network (OWN) business segment, which supports the ...


    • Tokyo Square Full time

      Job Description · We are looking for a Customer Support Specialist to join the Square Japan Customer Success team. The Customer Success team works with Square customers by phone and email to solve problems, demonstrate how to get the most out of Square, and always improve our Squ ...


    • 東京都, キューネ・アンド・ナーゲル(株)

      海上貨物手配に関する顧客とのやり取り全般に責任をもってあたって頂き、その手配を通じてより良いカスタマーエクスペリエンスをお届けすること。 · ■既存顧客、海上輸送手配に関連する顧客・社内業務部及びKN外地オフィスとのコミュニケーション · ■新規受注案件取り扱い開始に伴う手順設定等導入対応 · ■提供するサービス内容、費用、コストの確認 · ■定期的な担当顧客とのビジネスレビュー · ■問題解決やクレーム対応 · ■必要に応じ顧客訪問 ...


    • Shinjuku City PTW Contract

      Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes. · Perform Korean language translation and proofreading where necessary. · Respond and support Korean players issues via chat and email, ...


    • Tokyo Thermo Fisher Scientific Full time

      · Responds accurately and professionally to technical and medical information inquiries received via · phone, email, internet, or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support ...


    • Kanagawa タイコエレクトロニクスジャパン合同会社

      多岐にわたる当社製品(コネクタ、リレー、スイッチ、センサ等)を拡販する部門のカスタマーサービス業務をお任せします。関連部門と協業しながら、顧客満足度の向上と売上げ・利益の拡大に貢献する業務です。 · お客様からのご注文?納品まで(見積作成、受注処理、納期管理、出荷処理)の業務、関連するお問い合わせに対応する業務。 · ■お客様からのメール、電話対応■受注業務、納期管理、出荷業務 · ■納品書作成、見積書作成 ■社内営業部門/生産計画部門/物流部門、その他海外姉妹会社との連携業務 ■価格確認・価格登録・検収フォロー · (変更の範囲):当社業務全般 ...


    • Tokyo Kuehne+Nagel jobs.contract_type_full_time, Permanent

      JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role · You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.Utilizing your ...


    • Tokyo CommScope

      · In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. · CommScope and its brands creates network technology to bring people together. By joining our team, you will have an impact on CommScope's Customers Experience by building s ...


    • Tokyo Amazon Web Services Japan GK - D90 Full time

      AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. · As a Customer Optimization and Acceleration Speci ...


    • Tokyo Kuehne Nagel TEMPORARY

      You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role · You will support customers by providing helpful information, answering questions, + responding to complaints. · Utilizing your strong forwarding + market ...


    • Tokyo Kuehne Nagel OTHER

      You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role · You will support customers by providing helpful information, answering questions, + responding to complaints. · Utilizing your strong forwarding + market ...


    • Tokyo Amazon Japan G.K. Full time

      あなたがお持ちのプロセス改善の経験やスキルを活かして、より良い顧客体験やカスタマーサービス部門の内部プロセス向上に取り組んでみませんか。Process Excellence Program Managerは、カスタマーサービス部門の一員として、アマゾンのサービス利用時にカスタマーが直面する問題やカスタマーサービスチームが顧客対応業務で直面する問題を、業務プロセスや業務メカニズムを整備、改善することによって解決します。 · Do you want to work on better customer experiences and internal wor ...


    • Tokyo Kuehne Nagel OTHER

      You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer + operational excellence. Your Role · Your primary objective is to ensure compliance to custom regulations of imports + exports. You will do this by working with a variety of i ...