ABOUT SAI DIGITAL
SAI Digital is now part of Concentrix, following its acquisition in September 2025.
As an integrated digital commerce and customer experience (CX) technology solutions provider, SAI Digital delivers end-to-end services—designing, building, and optimizing scalable platforms for global brands.
With a strong delivery hub in Vietnam and operations supporting key APAC markets including Japan, Korea, Singapore, and more, SAI Digital plays a strategic role in accelerating Concentrix's digital and AI capabilities across the region.
The team brings deep expertise in eCommerce technologies, omnichannel customer engagement, and proprietary AI-driven solutions that help brands innovate faster and run smarter.
For more information about the company, please visit:Key responsibilities:
Adhere to a daily schedule of Software Application Maintenance.
The candidate will have to be flexible to provide support on weekends and after-hours when customers require assistance.
Ensure a quick response time by staying on top of your assigned tickets.
Work as bridge between customers in Japan and offshore teams.
Complete essential follow-up documentation after each interaction.
Lead the meetings (cadence meetings and ad-hoc meetings) with customers.
Engage in human conversations with Customer to identify and resolve issues.
Take care deeply about supporting people and enjoy having genuine human conversations.
Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
Performs other related duties as assigned.
Job Requirements:
3+ years of experience Customer Service with SAAS & Cloud Software solutions in Japan
Knowledge of Software Application Maintenance cycle
Knowledge of ecommerce and customer experience applications and platform will be plus
Bilingual (Native in Japanese & English at business level or above)
Have strong reading, writing and communication skills in Japanese & English.
Able to provide verbal and written support in Japanese & English.
Experience in working with global teams.
Excellent relationship, conversation, and influence skills
Have appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location.
Be proficient with technology.Be committed to continuous growth and learning.
You understand that every challenge is an opportunity, and you get excited about learning new things.
Owning your own development through reflection, reviewing past interactions, and preparing to discuss growth opportunities with your manager in regular 1:1 meeting.
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