Tokyo TEKsystems

Job Summary

One of the largest insurance companies in Japan is looking for an engineer to join the team support their on-premise servers.

Team Responsibility

Platform Support

  • May required late night/early morning support in case of incident
  • First-hand intake of incidents and monitoring alerts
  • Attend to systems issues and work with Incident Management
  • Handle periodic system maintenance
  • Own and maintain the platform architecture
  • Production Release Management

  • Handle systems changes to the platform via controlled release process
  • Coordinate and Collaborate with RTE and Engineering teams for a smooth delivery of business values in higher environment
  • Be accountable for implementation & back-out plans and ensure IT processes around security, PCIDSS, etc. are followed
  • Incident Management

  • Intake, track, manage, and report incidents in PRD
  • Handle ITSM process related to incident management
  • Work with IT and Business Service Owners and engineers for quicker resolution of production issues
  • Own problem reports, root-cause analysis, preventative measures, etc.
  • Skills required
  • More than 3 years' Experience in SQL/IIS/Package software, and experience in Application support or Infra support
  • Knowledge of infra (load balancer, web servers, windows administration) - Basic infrastructure knowledge and experience supporting production releases in a large, complex organization. Rational Database knowledge, SQL, or Oracle - knows how a database works, how to design, how to optimize. How to map out software installation on the DB. Understand how load balancer works.
  • Strong Japanese ability - all internal meetings and tickets incoming are in Japanese, English isn't really necessary. Communication across multiple internal teams will be extremely important.


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