Tokyo MOSH株式会社 ¥8,000,000 - ¥13,000,000
【仕事内容】

【ミッション】

本ポジションのミッションは、MOSHの「Customer Excellence(CE)」を率い、顧客価値の最大化(活用・定着・拡張)と事業KPI(NRR/GRR/GMV成長)の両立を実現することです。

MOSHは「マルチプロダクトSaaS × GMV連動のCtoCプラットフォーム」として、クリエイター(売り手)とゲスト(買い手)の双方に価値を届けています。

本ポジションは、その横断的な顧客体験の最適化を担い、戦略から組織・運用までを自ら設計し、成果を牽引していただきます。

【CEとその管掌領域について】

MOSHにおけるCEは、顧客体験を軸に事業成長を推進する統合機能です。

単なるサポートやカスタマーサクセスにとどまらず、顧客の「利用開始 → 定着 → 成功 → 拡張」というライフサイクル全体をデザインし、組織横断で卓越した体験を実現することを指します。

▽CEの役割は以下の4領域で構成され、統括していただきます。

Customer Success:顧客の活用・定着・拡張を推進し、解約抑止とNRR最大化を中心に担う

Cus(その他詳細は面談にてお伝えします)(その他詳細は面談でお伝えします)

【求める人材】

【必須経験・スキル】

カスタマーサクセスまたはサポート経験

■SaaSのカスタマーサクセスもしくはサポート部門の統括経験

経営フォロー

■経営方針を踏まえ、部門戦略や投資配分に関する合意プロセスを設計・実行した経験

VOC→開発の連携

■VOCや顧客インサイトを整理し、プロダクトや開発に反映させた経験

カスタマーサポート運営

■FAQ / チャットボット / シフト管理など、顧客対応の仕組みの構築、品質と効率を改善をリードした経験

データドリブンな改善の実行

■解約率 / NRR / CSATなどのKPIを設計し、データ分析を活用して改善をリードした経験

【歓迎経験・スキル】

CtoC/プラットフォームでの経験

■CtoCやGMV連動型のプラットフォームでの事業経験

大規模運営・外部リソース活用

■BPO/派遣/ベンダーなどを活用し、週7日の業務運営や繁忙期対策を設計・運営した経験

リスクマネジメント連携

■返金/不正利用/チャージバックなどのリスク対応の経(その他詳細は面談にてお伝えします)(その他詳細は面談でお伝えします)

【給与】

800~1300万円

【勤務地】

東京都

【勤務時間】

求人紹介時に詳しくお伝えいたします。

【雇用・契約形態】

正社員

【待遇・福利厚生】

その他制度

【休日・休暇】

年末年始休暇/夏季休暇/有給休暇/慶弔休暇/その他休暇/完全週休2日制(土・日)
Show more Show less

  • Tokyo MOSH株式会社 ¥8,000,000 - ¥13,000,000

    本ポジションのミッションは、MOSHの「Customer Excellence(CE)」を率い、顧客価値の最大化と事業KPIの両立を実現することです。横断的な顧客体験の最適化を担い、戦略から組織・運用まで自ら設計し、成果を牽引していただきます。 · MOSHにおけるCEは、顧客体験を軸に事業成長を推進する統合機能です。 · ...

  • Operations Analyst

    3週間前


    Tokyo Salesforce ¥4,000,000 - ¥8,000,000 per year

    Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce. · Service contract receipt processing support · Delivery team collaboration for monthl ...

  • Research Expert

    6日前


    Marunouchi Egon Zehnder Full time ¥5,000,000 - ¥10,000,000 per year

    We are looking for someone who has/is:Knowledge of and interest in industry trends and management personnel movements. · Able to work in a team environment with members from different professions. · Can challenge herself/himself to find new ways instead of existing ones. · ...


  • Tokyo Ayasan ¥132,000 - ¥156,000 per year

    Position Recruiter / HR & Talent Acquisition / Online-Marketing · Customer service support (inquiries, client communication) · Assisting in daily operations (staff coordination, scheduling, basic administrative tasks) · Recruitment and coordination (posting, candidate communicati ...


  • Tokyo Netflix ¥4,000,000 - ¥12,000,000 per year

    As a Senior Sales Partner in Japan, you will play a pivotal role in shaping and executing the commercial strategy that drives long-term advertiser growth and positions Netflix as a core partner with those advertisers. · Define and execute strategies to expand advertiser investmen ...


  • Tokyo Infineon Technologies ¥9,000,000 - ¥12,000,000 per year

    In your new role you will manage key accounts in the C3 business department, handling sales of advanced products and solutions for consumer electronics. This is a challenging position that requires discretion and the ability to make proposals to customers. · Sales promotion and s ...


  • Tokyo Netflix Full time¥10,000,000 - ¥20,000,000 per year

    As a Senior Sales Partner in Japan, you will play a pivotal role in shaping and executing the commercial strategy that drives long-term advertiser growth and positions Netflix as a core partner with those advertisers. · Define and execute strategies to expand advertiser investmen ...


  • Tokyo Miro ¥900,000 - ¥1,200,000 per year

    This is a new, high-impact function within GTM that will play a vital role in expanding Miro's footprint. As a New Product Specialist, you'll lead the go-to-market execution for one of Miro's newest offerings. · Execute targeted sales motion to land early customer deals, pressure ...


  • Tokyo Guidewire Software Full time¥600,000 - ¥1,800,000 per year

    Guidewire is seeking a motivated and experienced technical candidate to join a Silicon Valley winner in the insurance industry and help power our second phase of growth. · We provide a platform based on three elements: core processing, data and analytics, and digital engagement, ...


  • Tokyo Guidewire Software ¥120,000 - ¥180,000 per year

    Guidewire is seeking a motivated and experienced technical candidate to join a Silicon Valley winner in the insurance industry and help power our second phase of growth. · We provide a platform based on three elements: core processing, data and analytics, and digital engagement, ...


  • Tokyo MetLife Japan ¥800,000 - ¥1,600,000 per year

    The Lead Data Scientist will drive innovative approaches to understanding, interacting, and optimizing customer engagement by leveraging advanced analytics to derive actionable business insights. · ...


  • Tokyo プルデンシャル・ジャパン・テクノロジー Prudential Japan Technology

    The Cyber Security Operation Center(CSOC) is looking for a talented junior analyst. The CSOC is a global organization protecting all of Prudential, with staff in the US, Ireland, and Japan. · Follow Incident Response procedures to perform preliminary analysis, correlating securit ...


  • Tokyo Autodesk

    The Principal Implementation Consultant leads digital transformation initiatives for customers in the AEC industry by leveraging Autodesk solutions. · This role is responsible for driving a wide range of activities—including the development and execution of consulting plans, reve ...


  • Tokyo Autodesk Full time

    The Principal Implementation Consultant leads digital transformation initiatives for customers in the AEC industry by leveraging Autodesk solutions. · ...


  • Tokyo Salesforce ¥10,000,000 - ¥20,000,000 per year

    The Manager, Technical Support is responsible to ensure support is provided in a timely, customer-oriented, and comprehensive manner. Promote a support culture that goes above and beyond what the customer expects and ensuring that every Tableau customer support contact is positiv ...


  • Tokyo Salesforce Full time¥10,000,000 - ¥20,000,000 per year

    The Manager, Technical Support is responsible to ensure support is provided in a timely, customer-oriented, and comprehensive manner. Promote a support culture that goes above and beyond what the customer expects and ensuring that every Tableau customer support contact is positiv ...


  • Tokyo Infosys Japan インフォシス ジャパン ¥60,000 - ¥180,000 per year

    Senior Associate Consultant - Microsoft Dynamics 365 SCM · Be part of small to medium scale, multi-dimensional, complex Infosys led programs for clients to meet client and Infosys parameters of success and quality · Lead and own the requirement and design discussions workshops wi ...


  • Tokyo IBM $80,000 - $120,000 per year

    We are seeking a passionate and technically skilled Quantum Algorithm Engineer to join our team and enable a vibrant ecosystem around our quantum computing platform. · Working with researchers and engineers across the IBM Quantum Network (IQN) to understand, analyze and optimize ...


  • Tokyo Genmab Full time¥8,000,000 - ¥12,000,000 per year

    The Senior Manager / Manager of Omnichannel Excellence will serve as the key driver in executing Genmab Japan's omnichannel initiatives. This role is responsible for designing and deploying high-impact, data-informed customer engagement programs that are aligned with brand strate ...


  • Tokyo Philips Full time¥6,000,000 - ¥10,000,000

    This is a unique opportunity to work with world leaders in healthcare and deliver solutions that will have a direct impact on patient care, clinicians, and to improve the lives of millions of people. · Providing feedback and input on the roadmap towards the long-term clinical str ...


  • Tokyo Genmab Full time¥4,000,000 - ¥8,000,000 per year

    Genmab is a global biotechnology company that aims to improve patients' lives through innovative antibody medicines. We are looking for a Medical Information Specialist to join our team in Tokyo, Japan. · Collaborates with Global Medical Affairs to localize and translate standard ...