Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Support Engineer, you will work with partner teams, user stories, and hardware repair data to drive strategic improvements. You will manage feature and region User Acceptance Testing incoming requests and partner with your team to ensure testing is thorough, defects are properly identified and communicated, and that all documentation maintains high standards. You will stay up to date on applicable data center operation tooling in order to provide impactful feedback on both defects and areas of improvement before features are released. You will work directly with the various service owners and hardware design teams to collaborate on hardware repair workflow instructions. This will include authoring instructions to align with operation capability and ensure clear communication of repair steps. You will be reviewing runbooks and workflow data to collaborate with repair instruction requestors to drive operational improvements and support the needs of specific hardware. You demonstrate excellent judgment when making decisions. You clearly communicate with stakeholders and partner teams. You maintain high standards in documentation and are detail focused.

Support Engineering combines operational support and systems engineering to build and run large-scale, massively distributed, fault-tolerant services and systems dedicated to Government customers. Support Engineers ensures that AWS services - both our internally and externally-visible services - continually raise the bar on security, availability, and scalability. Additionally, Support Engineers keep an ever-watchful eye on our systems' capacity and performance. Much of our focus is to optimizing existing systems, building infrastructure and eliminating work through automation. You will have the opportunity to manage the complex operational challenges of scale, which are unique to AWS, while using your expertise to work with other teams and engineers to drive large-scale system decisions.

Support Engineering's culture of diversity, intellectual curiosity, problem solving, and openness is critical to its success. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big and take risks in a fault-free environment. We promote self-direction to work on meaningful projects, while also striving to create an environment that provides the support and mentorship needed to learn and grow.

Key job responsibilities

• Complete detailed testing on new features and new region tooling
• Document and communicate necessary changes before feature or tooling release to end users
• Maintain expert understanding of operational repair tooling
• Drive operational efficiency improvements through instruction modifications and creation
• Initiate instruction improvements based on customer feedback and repair data.
• Collaborate with service and hardware teams to determine effective repair approaches
• Author repair workflow instructions and make updates
• Review peer authored new instructions to bar raise before release to end users.

A day in the life

AWS is a fast-paced environment where we "Work Hard, Have Fun, Make History." On a "typical" day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the other engineers, or discuss radical new approaches to automate operational issues.

About The Team
Our team is dedicated to our customers, and do our very best to solve their issues in a timely fashion. You will work closely with your region's Data Center Technicians while they escalate directed work issues for you to solve. You will collaborate with your fellow DCOSE Repair engineers around the world to solve issues efficiently.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture

Basic Qualifications

• Experience troubleshooting and debugging technical systems
• Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
• Experience troubleshooting & maintaining hardware & software RAID

Preferred Qualifications
・Microsoft OfficeのMOS資格を所有していると尚可。

・工業高校または専門学校卒業程度の機械または、電気工学の基礎知識がある。

・インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであること

【その他】

※業務遂行上の配慮等の確認のため、障がいの状況や必要な配慮事項等を可能な範囲で応募書類にご記入ください。

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Data Services UK Limited

Job ID: A3070462