JP-Store Leader

3週間前


Tokyo, Tokyo Apple
Summary
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.nnAs a Store Leader, you build and lead a team to engage and support customers in a dynamic environment.

You foster an environment where the team delivers excellence in their performance, is energized by executing Apple's goals and priorities, and excels in creating quality experiences for our customers.nnThe Store Leader models Apple's values.

You demonstrate deep care for your teams and customers by being present and available.

Description

Lead and coach a team that identifies customers' needs, provide exceptional customer interactions, and deliver on Apple's business priorities.nnCoach and develop leaders to create high-performing teams that deliver exceptional results.nnBe responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.nnConsistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.nnBe responsible for developing the store's operational strategy to drive Apple's business priorities and achieve store performance goals.nnDetermine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.nnAnalyze and use the business information required to support and execute the Apple Retail vision.nnRegularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.nnMaintain and uphold Apple's policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.nnPerform other tasks as needed.nnContribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.nnDemonstrate Apple's values of inclusion and diversity in daily activities.nnBe a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.nnTake action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

You should:

nBe available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.nHave 5+ years of leadership experience in retail, sales, or a related field.nBe proficient in English and the local language, both written and spoken (sign language supported).

Preferred Qualifications

You can:

nExceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.nFollow through on commitments and establish mechanisms to encourage others to do the same.nInstill trust within the team and operate with a high level of integrity.nMake timely and sound decisions by asking questions and using analytics, experience, and judgment.nCommunicate with excellence, and tailor your communication style to different audiences.

nCoach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.nLead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.nManage multiple strategic priorities through effective organization, planning, and prioritization.


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