Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Commerce/BusinessTravel Percentage :
1 - 5%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.
About the team
You will be joining a highly motivated and driven team of people who work in the eCommerce Payment Gateway sector. Our aim is to 'WOW' our customers by providing dedicated Implementation support. To achieve this requires agility and creativity in an ever evolving and diverse payments landscape.
What you will be doing
- Possess expert level of knowledge on all relevant products and services.
- This is a customer-facing role, you'll be responsible for supporting our customers in integrating with Worldpay suite of payment services.
- As a go-to expert, you'll work directly with the customer and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.
- Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
- You will be responsible for defining the finalized scope and manage the project right though completion and post live monitoring, following clear and well-maintained project plans. You will keep all relevant stakeholders updated with regular scheduled meetings to identity any risk early and ensure that the project is going to plan.
- You'll use your exceptional project management skills and experience to work on a high number of projects at any one time.
- You'll also plan and deliver customer demos and training on product functionality, to help maximize the value add to their businesses.
- Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.
- Other related duties assigned as needed.
What you bring:
- Bachelor's degree or the equivalent combination of education, training, or work experience.
- 5 years and up experience and proven background in managing projects and delivering customer technical integrations.
- Confidence and experience in managing relationships between internal and external stakeholders. Possess strong communication and interpersonal skills. Speak up in meetings and contribute positively.
- Creative and forward thinking with a good aptitude for problem solving.
- Be curious, ability to capture customer requirements and familiar with funnelling techniques.
- Knowledge of Database technologies: Oracle / SQL. · Ability to perform server log checks with SPLUNK analysis tool.
- Someone who can work independently as well as is a team player.
Added bonus if you have:
- Technical expertise in CSS, HTML and/or Javascript.
- Proficiency with any of the following programming languages: PHP / .NET / JAVA / C/ C++.
- Experience in multiple operating systems: Windows, OSX, Linux, iOS, Android is a plus.
What we offer you
- A competitive salary and benefits.
- A variety of career development tools, resources, and opportunities.
- The chance to work on some of the most challenging, relevant issues in the payment industry.
- Time to support charities and give back in your community.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
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