規模が小さいからこそできる細やかなサービスで、ゲスト一人ひとりに向き合うサービスを大切にし、世界中の旅慣れたお客様に愛され、リピートしていただいています。
2023年6月には、世界的ホテルアライアンス「ルレ・エ・シャトー」の厳しい審査を経て正式メンバーに加盟。高いサービス基準と本物志向のホスピタリティを追求できる環境です。
少人数体制だからこそ、現場の裁量が大きく、経験やアイデアをダイレクトに活かせます。
次のステージとして、より本質的なホテルづくりに挑戦したい方をお待ちしています。
The Kitano Hotel Tokyo is a 70-room small luxury butique hotel located in Nagatacho, Tokyo.
We focus on personalized, thoughtful service rather than standardized operations, welcoming discerning international guests.
In 2023, we became an official member of Relais & Châteaux, meeting its rigorous global standards.
With a small, professional team, staff have real autonomy to apply their experience and ideas.
This is an ideal environment for hoteliers seeking a more refined and meaningful stage in their careers.
求人内容
現場の最前線に立ちながら、料飲部門全体の運営・マネジメントを担当していただきます。
レストランおよび会議・宴会業務の実務対応に加え、予約管理、シフト・勤怠管理、スタッフ育成まで幅広く携わるポジションです。
また、ルレ・エ・シャトー基準のサービス品質を現場で体現し、クレーム対応や改善施策を通じて、チーム全体のレベル向上をリードしていただきます。
You will work hands-on on the floor while overseeing the overall operation of the Food & Beverage department.
Responsibilities include daily restaurant and meeting/banquet service, reservation coordination, staff scheduling and time management, as well as team development.
You will also embody and uphold Relais & Châteaux service standards, leading complaint handling and continuous service improvement while raising the overall performance of the team.
<応募資格 / Qualifications>
ホテル・レストラン等、飲食業界での実務経験 3年以上 Minimum 3 years of experience in hotel or restaurant operations
日本語・英語ともに ビジネスレベルで対応可能な方(優遇) Business-level Japanese and English preferred
マネジメント経験をお持ちの方(優遇) Management experience preferred
日本国内で就労可能な在留資格(就労ビザ)をすでにお持ちの方 Must currently hold a valid work visa for Japan
<こんな方を歓迎します / We Are Looking For>
責任感を持ち、リーダーシップを発揮できる方
おもてなしの心を大切にし、ゲストに寄り添える方
明るく、笑顔で接客できる方
チームワークを大切にし、周囲と協力できる方
新しいアイデアや改善提案を積極的に発信できる方
A hands-on professional who embodies Relais & Châteaux service standards
Strong leadership and sense of responsibility
Guest-focused with a passion for refined, personalized hospitality
A collaborative team player with a proactive mindset
その他の情報
◇ 社会保険完備(雇用・労災・健康・厚生年金)
◇ 通勤手当(規定あり/月3万円上限)
◇ 退職金制度あり
◇ リロクラブ(福利厚生倶楽部)利用
◇ 従業員イベント
◇ 従業員割引制度(ホテル内レストラン、宿泊)
採用に関するご質問はお気軽に下記迄ご連絡をお願いします。
For any recruitment-related inquiries, please feel free to contact us at the details below.
ザ・キタノホテル東京 人事総務部 採用担当
E-mail:
/
TEL:
The Kitano Hotel Tokyo
Human Resources – Recruitment Team
E-mail:
TEL:
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