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Job Category
Customer SuccessJob Details
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Department Description:CRMサービスのアカウントパートナー(AP)は、定評のある、情熱的で戦略的なセールスリーダーです。 AP は、CRM製品のポートフォリオ全体を指定されたアカウントに販売する責任を負います。AP は、企業、商業、複数の機能にまたがる卓越したスキルを持つ戦略思想家でなければならず、高いエネルギー持つことを示すと同時に、販売管理の強力な経験を持っていなければなりません。AP は、顧客が Salesforce への投資から大きな事業価値を生み出す支援を行うことを第一の目標として、顧客にとって信頼できるアドバイザーとなる権利を獲得する責任を負います。顧客のライフサイクル全体を通して顧客を理解・管理し、新規顧客と既存顧客に対する営業活動を通してサービスの採用を促進することが期待されます。これには、役員クラスのクライアントとのパイプ作りや営業プレゼンテーションを含みます。この役職の成功度を測る第一の指標は、サービスの全体的な予約数と収益の前年比成長率です。
Responsibilities:
Salesforceの製品に関連するサービスの成長率と予約数を上回り、地域リーダーとして組織の健全性と顧客満足の目標を達成すること
業界の専門知識とビジネスの洞察力を生かして、顧客のモチベーション、ビジネス推進要因、戦略的目標・目的、望ましいビジネスの成果を理解すること
Salesforce と自分自身を長く信頼できるアドバイザー関係として位置づけるコンサルティング販売の手法を用いて、特に役員レベルの顧客に関与すること
Salesforce プラットフォームへの顧客による投資から大きな成功と事業価値を生み出すことを目標に、説得力のあるビジョンを作成し、我々の変革ソリューションを明確に伝えること
テリトリープランと、顧客の事業目標に合わせて顧客ごとに個別化されたアカウントプランを策定し管理すること正確かつタイムリーに予測し、パイプを作り、Salesforceの収益の前年比成長を達成する機会を推進すること
成功に役立つライセンス販売組織や地域の提携先・パートナー組織と強力な関係を築くこと
コラボレーション、リーダーシップ、全体的な業績について、高く評価されたロールモデルとなること
APとして、あなたは以下を行います:
重要課題や広範な設計課題の解決策を策定するに当たって専門的な概念を使用する。
部署の成功に影響を与える課題に取り組み、または将来の取り組みに対応する。
主な意思決定者と広範なネットワークを形成し、組織の対外的なスポークスパーソンとなる。
重要な任務の目的とアプローチを決定するに当たり、幅広い裁量を発揮する。
非常に可視性の高い施策でチームを率い、他者をメンタリングする。
Requirements:
8 年以上のコンサルティング販売の経験と、常にノルマを上回ってきた証明済みの実績。そのうち、戦略的コンサルティング会社または大規模システムインテグレーター向けにプロフェッショナルサービスを販売および/または実施した経験が 2~3 年以上
役員レベルと関係を構築・維持し、信頼できるアドバイザーとして認められる実証された能力
大規模で複雑な案件(100 万ドル以上)で成長中のアカウントの経験
複雑でマトリックス化された環境において緊密に協力でき、秀でる
強力な対人スキルを持つチームプレーヤー
ペースの早い予測不可能な環境で成功する能力
Leadership Qualities:
情熱:カスタマーサクセスに対する情熱があること
初心者マインド:常に学び、すべてのやり取りに開かれた心で接し、人の話をよく聞き、実践的
ソートリーダー:強力な視点とエグゼクティブプレゼンス自信はあるが傲慢にならない、優れたストーリーテラー
スピード感:素早く動き、事業価値と成果を推進する能力
オハナ:誰もが共に働くことを楽しみ、優しい心を持ったチームプレーヤー
信頼:会社のコアバリューを信頼している
適応力:不確実性が高く変化が多い状況で秀でている
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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