NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit for more information.

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Job Description

ABOUT THE ROLE:

NBCUniversal is seeking a dynamic and experienced Director of Enterprise IT Operations, Workplace Operations. The successful candidate will oversee all aspects of Enterprise IT operations in the APAC Region, including day-to-day IT support, TechBar support, audiovisual (AV) services, Executive Support, and Operational Intelligence. This role requires a visionary leader with a proven track record in transforming IT services and leading high-performance teams to drive organizational success.

RESPONSIBILITIES:

• Lead and manage the operational oversight of all Enterprise IT functions in the APAC Region, ensuring seamless and efficient day-to-day operations.

• Serve as the designated escalation point for the APAC region for all enterprise IT functions.

• Oversee the TechBar support services, providing top-tier technical assistance and user experience.

• Facilitate seamless coordination between AV and various technology partners, ensuring a unified approach and communication strategy for key stakeholders.

• Direct the AV services, enhancing the quality and reliability of multimedia support across the organization.

• Provide strategic executive support, ensuring high availability and performance of IT services for senior leadership.

• Spearhead the planning, execution, and delivery of IT projects, aligning with the company's strategic goals and operational requirements.

• Cultivate a culture of innovation and continuous improvement, leveraging technology to optimize business processes and user satisfaction.

• Develop and maintain strong relationships with internal stakeholders, external vendors, and technology partners to ensure alignment with NBCUniversal's & UDX strategic objectives.

• Ensure compliance with industry standards, security protocols, and legal requirements in all IT operations.

Qualifications

(Basic Requirements)

• Certifications in ITIL 4, Product Management, Project Management Professional (PMP), Certified Product Owner (CPO), and Certified Scrum Master (CSM).

• Extensive experience in leading large-scale IT operations and technology management, preferably in a global enterprise environment.

• Demonstrated success in implementing multi-million-dollar technology projects and innovations.

• Proven ability to lead and manage cross-functional teams, fostering collaboration and high performance.

• Strong strategic planning, project management, and organizational skills.

• Excellent communication, negotiation, and stakeholder management abilities.

• Deep understanding of the latest technology trends, enterprise IT solutions, and best practices.

• Fluent Japanese and English

(Desired Characteritics)

• Experience in managing IT support, TechBar services, AV operations, Media Operations, entertainment, hospitality, theme park support, and executive support in a large-scale, dynamic environment.

• Track record of driving transformation in enterprise operations through cloud-based collaboration solutions and technology innovations.

• Proficient in managing product life cycles, from conception to launch, with a focus on user experience and quality assurance.

This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to