日本語が必須のポジションになります/Japanese proficiency with native level is a must.
・勤務場所/Working Place
千葉県千葉市美浜区中瀬2-6-1 WBGマリブウエスト19Fです。
WBG Marive West 19F, 2-6-1 Nakase, Mihama-ku, Chiba-shi, Chiba
・求人内容についてのご質問は下記までお問い合わせください。/If any questions, please contact:
email:
尚、ご応募の際は日・英両方のレジュメをご提出くださいます様お願いします。
Please submit your resume both in Japanese and English.
Key Responsibilities:
Technical Presentations:
Prepare and deliver technical presentations to explain product features and benefits to potential customers.
Resolve Technical Issues:
Identifies and addresses standard technical problems using established procedures to minimize customer dissatisfaction and disruption.
Serve as the primary technical resource for customers, providing expert consultation and developing solutions that address specific operational challenges.
Support sales teams with technical presentations, proposal development, and competitive analysis to maximize revenue and customer wallet.
Document Procedures and Solutions:
Keeps accurate records of application configurations, troubleshooting steps, and resolutions for future reference.
Provide User Support:
Assists customers by responding to queries and offering technical guidance for existing products and applications.
Key Skills:
Technical Proficiency:
Familiarity with application software and related technical tools.
Customer Service:
Ability to effectively support and address customer inquiries and issues, seeking internal support and assistance as appropriate.
Problem-Solving:
Utilizing standard procedures to identify and resolve common technical problems.
Communication:
Clearly conveying information and instructions to team members and customers.
Analytical Skills:
Assessing data and application performance to inform decision making.
Attention to Detail:
Ensuring accuracy in application, configuration, and documentation retention.
Time Management:
Effectively prioritizing tasks to meet deadlines and project milestones.
Team Collaboration:
Working cooperatively with colleagues and senior engineers to achieve objectives.
Learning Agility:
Quickly adapting to new technologies and processes.
Documentation Skills:
Maintaining thorough and organized records of procedures, issues, and solutions.
Other Qualifications:
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