We are looking for an experienced system engineer, who will play a dual role on the NVIDIA Enterprise Experience (NVEX) team. In this role, we are looking for someone who is highly technical who can triage customer software issues and resolve customer problems but also someone who can act as a technical account manager with some of the largest customers in Japan maintaining great customer relationships and working with a team to drive resolution of customer issues.
On this highly technical engineering enterprise support team, you will not only be providing critical support to NVIDIA's enterprise customers. If you have a real passion for technology, and you are interested in a role that you can make a difference in and contribute at all different levels, this may be a great position for you. This team supports some of NVIDIA's most groundbreaking technology, like NVIDIA virtual GPU Software and NVIDIA AI Enterprise software.
To do an extraordinary job in this role, we will be looking for a dynamic engineer, with a diverse set of skills in system software, as well as Virtual Systems (VMware, CITRIX, Hyper-V, KVM), and knowledge of large enterprise server deployments.
We are also looking for someone who has superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to build scalable software. Excellence in formal Japanese and a clear understanding of how to work in a professional business environment in Japan is required.
Does this type of role intrigue you? If it does, we would love to hear from you
What you'll be doing:
- Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues
- Work with a team of support engineers who will provide first level support
- Work as a Technical Account Manager for large Customers in Japan – quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members
- Track, file new bugs and reproduce customer issues
- Take ownership and drive customer issues from inception to resolution
- Document customer interactions and better enhance our knowledge base
- Bring independent analysis, communication and problem-solving to customer escalations
- Help with tool creation and modification of our support tools.
What we need to see:
- Minimum of a BS in Computer Science, Electrical Engineering, Computer Engineering, or related
- You'll bring at least 6+ years computer system experience
- Programming expertise in Python – can write scripts and tools.
- Experience working directly with customers
- Solid computer science fundamentals
- Deep understanding of Windows / Linux
- Deep understanding and experience with virtual systems (for example VMware, KVM, or Citrix)
- Professional-level communication skills in formal Japanese, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations
- Excellent follow-up and organizational skills, with a passion or love for solving problems
Ways to stand out from the crowd:
- Programming experience
- Driver experience (Linux, Windows)
- Any exposure to system level debug and triaging experience
- Experience supporting professional graphics solutions, deep learning or desktop virtualization
- CRM experience (ticketing, knowledge base, forums)
With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most intelligent and talented people on the planet working for us and, due to unprecedented growth, our world-class engineering teams are expanding fast. If you're a creative and autonomous engineer with a genuine passion for technology, we want to hear from you.
-
Tokyo NutanixThe Opportunity · We ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer intimacy. We are top-notch engineers from leading virtualization, computing, and networking companies with the ability to ha ...
-
Product Manager
3週間前
Tokyo BoostDraft Full timeAbout BoostDraft · BoostDraft is a software engineering company that develops IDE for documents. It was founded by MIT and Stanford grad students, developing an assisted document editor for documents. It is a new document editor that employs error checking, reference checking and ...
-
Tokyo CelonisWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...
-
Tokyo Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · Corporate Overview · Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest ris ...
-
Tokyo Amazon Japan G.K. Full timeAmazon's mission is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of that mission. The Customer Service team has a very clear purpose – to prevent, solve problems and delight our customers. Our team supports customers in 16 ...
-
Tokyo NVIDIA Full timeNVIDIA is looking for a passionate, world-class computer scientist to work in its Compute Developer Technology (Devtech) team as an AI Developer Technology Engineer. Artificial intelligence, the dream of computer scientists for over half a century, is no longer science fiction. A ...
-
Solution Architect
1週間前
Tokyo NVIDIA Full timeNVIDIA's Worldwide Field Operations (WWFO) team is looking for a Data Science focused Solution Architect with expertise in Machine Learning (ML), Deep Learning (DL) and Data Science platforms. Exposure to inferencing technology (e.g., understanding of model compression techniques ...
-
Tokyo Edgecortix Inc. Full timeField Applications Engineer (FAE) · Location: Kanagawa, Japan · Job Description · EdgeCortix is hiring for a staff field application engineer position to join our Tokyo/Kanagawa based team and drive support of pre-sales and post-sales activities related to our artificial intel ...
-
Sr. Product Manager
2週間前
Tokyo SupermicroJob Req ID: 23729 · Essential Duties and Responsibilities: · Includes the following essential duties and responsibilities (other duties may also be assigned): · • Develop and deliver a clear strategy and partner closely with marketing, engineering, and business development t ...
-
Tokyo NVIDIA Full timeNVIDIA is in search of a Senior HPC Engineer to join their Professional Services team. They work with academic and commercial groups worldwide, helping them leverage NVIDIA products to transform deep learning and data analytics, as well as to support data centers. Become part of ...
-
Tokyo Rakuten Full timeDescription · : The Machine learning and Deep learning Engineering Department (MDE) is a group of engineers and scientists who specialize in natural language processing (NLP), search, and recommendation systems. We conduct state-of-the-art research and apply cutting-edge technol ...
-
Tokyo JFrogSenior Solution Engineer · Tokyo, Japan | Solutions Engineering Share position At JFrog, we're reinventing DevSecOps to help the world's greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and ...
-
Tokyo DenodoJob Description As a passionate Technical Consultant, you will be responsible for consulting, solution/problem-solving, and empowering our clients' data journey using Data Virtualization. · Our customers' projects include integrating data in a virtual manner for operational and/o ...
-
Tokyo QuantexaWhat we're all about. · It isn't often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually li ...
-
Tokyo Bjak Full timeAbout Us · Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, , helps millions find the insurance policy with the best value ...
-
Tokyo LiferayAbout Liferay Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner fo ...
-
Tokyo Rakuten Full timeDescription · : About Rakuten · Rakuten Group, a global leader in internet services headquartered in Japan, empowers individuals, businesses, and society through innovative services and technologies. Our Technology division is spearheading initiatives that integrate cutting-ed ...
-
Tokyo Bjak Full timeAbout Us · Bjak is excited to introduce its revolutionary 3D virtual reality solutions to the dynamic market of Japan. Based in Malaysia, our global expansion includes a dedicated team in Japan, underscoring our commitment to bringing cutting-edge technologies to diverse markets. ...
-
Tokyo MinitabAs a Senior Account Executive (SAE) you will participate in a virtual account team-selling environment. You will be the primary point of contact and relationship owner for Minitab with our Prospects and Customers. You will assume the ownership role for your assigned enterprise ...
-
Tokyo MetLifeJob Summary · The Lead Integration Engineer will be working side-by-side with the application, engineering, and IT operations teams to lead the integration od various technologies with different application solutions. He will be responsible for design and integration on different ...
