The Senior Manager, Customer Excellence – Sports Medicine will be responsible for evolving and executing the Customer Excellence and Professional Affairs strategy for the Sports Medicine division, encompassing all aspects of surgeon consultant engagement and partnership management.
This individual will drive alignment across Sports Medicine leadership, Professional Affairs, and cross-functional teams to ensure consistent, compliant, and strategic engagement with key surgeon stakeholders.
This people leadership roles includes strategic oversight of surgeon engagement activities and management of surgeon consultant relationships.The Senior Manager will assess surgeon competencies, recommend Key Opinion Leaders (KOLs) for engagement, and ensure alignment of consultant activities with divisional priorities and business needs.
This person will lead and oversee the National Programming and Customer Experience Visit Team based out of the Denver Headquarters in alignment with expanded space to host events from across the organization.
The individual will also play a central role in cross-divisional collaboration, building strong partnerships with leadership teams across other business units to identify opportunities for synergy in surgeon engagement, education, and innovation initiatives.
In addition, this role will manage the team and collaborate closely with Professional Affairs to ensure consistent governance of contracting, performance review, and compliance processes, maintaining the highest ethical standards in surgeon interactions.
In this role, you will be required to travel up to 50% of the time.What you will do:
Strategy & Alignment
Lead the strategic planning and execution of surgeon engagement initiatives for the Sports Medicine division.
Work with all cross-functional leaders, Sports Medicine executive leadership and cross-divisional leadership to ensure alignment to surgeon management.
Work across Stryker divisional leadership to align and partner on surgeon strategies.
Ownership of communication strategy associated with surgeon engagement to ensure consistent podium messaging.
Align divisional leadership and cross-functional teams (Marketing, Medical Education, Sales, Professional Affairs, Clinical, and R&D) around unified surgeon engagement and communication strategies.
Manage the Professional Affairs, National programming, and Customer Experience teams to ensure high standards and brand management of Sports Medicine's partnership with its customers and Key Opinion Leaders.
KOL ManagementResponsible for managing all surgeon consultant relationships for Sports Medicine
Align and lead key leadership members in the qualification and evaluation of all potential surgeon consultants with in-person meetings to ensure alignment to business needs.
Manage KOL feedback sessions in collaboration with cross-functional partners.Manage and initiate all surgeon consultant proposals in partnership with consultant sponsors through the Consultant Committee process.
Adhere to all Stryker Policy, Code of Conduct, Regulatory, and Compliance Processes.
Advance Customer Engagement Initiatives.
Develop communication strategy with KOL's
Develop in-depth expertise of the sports medicine market and clinical procedures that guides program development decisions and supports surgeon relationship building
Responsible for brand alignment in developing collateral.
Anticipate, identify, and resolve high-level problems associated with completing projects.
Partner with Professional Affairs to ensure compliant and transparent contracting, KOL qualification, and fair market value (FMV) alignment for all consultant engagements.
Facilitate field and in-person visits with surgeon consultants to evaluate capabilities, strengthen relationships, and identify collaboration opportunities.Partner with other divisions to create consistency and efficiency in surgeon engagement processes, communication, and data tracking.
Serve as a strategic advisor on surgeon engagement trends, competitor activity, and industry best practices, ensuring the Sports Medicine division remains a leader in customer excellence.
RequiredWhat you will need
Bachelor's degree
10+ years of work experience required
7+ years medical device or marketing/sales experience preferred
Experience developing strategic communications for internal and external stakeholders.
Strong analytical and problem-solving skills
Managing customer-facing programs, events, or educational experiences for surgeons.
Experience working with Surgeons, KOL or Clinical influencers
Preferred
5+ year in sales or medical education in the medical device industry
People leadership experience
Experience in Sports Medicine, Orthopaedics, or Endoscopy/MedTech portfolios.
Background in medical education, clinical training, or procedurally focused marketing.
$149,300 - $329,000 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Posted Date: 01/15/2026 This role will be posted for a minimum of 3 days.
Health benefits include:
Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program
Financial benefits include:
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
ストライカー社について About Stryker日本ストライカーは、米国・ミシガン州に本社を置くストライカーコーポレーションの日本法人です。ストライカーはメドテック(医療テクノロジー)分野におけるグローバルリーダーであり、お客様である医療従事者の皆さんとともに、医療の向上を目指しています。メドサージ(医療・手術用機器)、ニューロテクノロジー、オーソペディクス(整形外科)関連分野などの幅広い領域において、革新的な医療機器・サービスを提供しています。ストライカーは毎年、世界中で1億5千万人以上の患者さんに貢献しています。
JR/Surgical事業本部について About JR/Surgical Business
人工関節関連製品において高い認知度とシェアを誇り、日本ストライカーで最大の規模を有する部門です。その中のSurgical部門では整形外科を中心とする手術器械(パワーツール、防護服、廃液・排煙装置)と消耗品を扱っています。Surgical Technologiesは大きな成長の可能性のある廃液と排煙の市場のプロダクトに注力し、現在の廃液処理の方法の改善により医療従事者の安全、業務の効率化、コストメリットに大きく貢献し、排煙においても医療従事者の安全と健康に貢献できる製品を扱っています。
職責 Responsibilities
国公立および私立の主要病院の医師、手術部スタッフ、CEに対し、スペシャリストとして、医療機器のコンサルティング型営業活動を行います。
製品のPR活動の他、製品に関連する情報(手術手技、臨床データ、医学情報等)、医療現場の安全、業務効率化の情報提供、また病院経営の改善にも寄与する提案型の営業活動を行います。
予算目標に従い、また収益性及び売上の最大化を目指して、顧客である医療関係者に対し、ストライカー製品の営業活動を行っていただきます。
求める経験値 Qualifications/Work Experience Preferred
営業経験 2 年以上(業界経験不問)
医療機器メーカーでの営業経験者歓迎
ビジネスレベルの PC スキル( Microsoft Office 製品全般、 E メール、 インターネット検索 )
資格条件 Education/Special Training Required
大卒以上
運転免許必須(社用車を利用し、営業活動を行ないます)
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 150 million patients annually.Show more Show less
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