Scope and Goals of the Position:
To guarantee the delivering of the expected economic results in line with the GBU business plan for the assigned accounts in the assigned product area, guaranteeing at the same time the highest level of customer satisfaction managing an effective communication flow among the different stakeholders at global and local level, with the purpose of creating the best environment to finalize opportunities in the different regions
Responsibilities:
- Support the Performance Manager defining and implementing the strategic and marketing plan for the account/region of competence, together with commercial policies for the relevant customers
- Maintain the targeted portfolio of customers at the expected levels of turnover and profitability
- Guarantee customer satisfaction in the process of order management, from availability enquiry to inserting the finalized order in the system and order delivery while ensuring customer profitability as well as monitoring warehouse levels together with the Logistics Supervisor.
- Define the commercial budget and business plan for his/her assigned customers
- Guarantee the economic targets of his/her area of responsibility, maximizing customer satisfaction
- Negotiate effectively with the customer's counterparts, keeping a continuous flow of information with his/her management
- Identify the incoming expectations of the customers in terms of product deliveries and transfers them to the Logistics Team
- Guarantee a homogenous commercial policy within the assigned customer portfolio
- Ensure the insertion of the Forecast Orders into the system on timely input from the customer or Race manager/engineers
- Guarantee continuous contact with customers and with the Sales Team
- Manage timely the price lists of the relevant customers, incorporating the latest cost updates according to the policy defined with the Performance Manager
- Take care of the preparation of the shipping lists by promptly informing the customer of their data
Requirements:
- Must: More than 5 years of work experience
- Must: Interest in automotive/motorcycle business
- Must: Self-starter, cheerful, energetic, aspirational
- Must: Customer oriented, market centric mindset
- Must: Japanese (Native level), English (Business level)
- Nice to have: Deep knowledge in Aftermarket / Racing market
- Nice to have: Engineering/technical background
- Nice to have: Channel management, distribution management skills
Work location:
Ota-ku, Tokyo, Japan
職務内容と目標:
担当アカウントと製品領域において、GBUビジネスプランに沿った期待される経済的成果を保証しつつ、顧客満足度の最高レベルを維持します。グローバルおよびローカルレベルのさまざまなステークホルダーとの効果的なコミュニケーションを管理し、各地域での機会を最大限に活用できる環境を作り上げます。
主な業務内容:
• パフォーマンス事業部のマネージャーと協力して、担当アカウント/地域の戦略およびマーケティングプラン、ストラテジーを定義し、実施。
• 顧客ポートフォリオをターゲットの売上高および収益の期待レベルを維持。
• 注文管理プロセスにおける顧客満足を保証、在庫レベルを物流チームと連携、注文、納品管理。
• 担当顧客の商業予算およびビジネスプランを定義。
• 担当エリアの経済的目標を保証し、顧客満足を最大化。
• 顧客の担当者との効果的な交渉を行い、マネジメントとの情報の流れを維持。
• 顧客の製品配送に関する期待を特定し、物流チームと連携
• 担当顧客ポートフォリオ内で均一な商業政策を保証。
• 顧客またはレース部門のマネージャー/エンジニアからのタイムリーな情報に基づき、注文対応。
• 顧客および営業チームとの継続的な連絡を維持。
• 該当顧客の価格リストを適時に管理し、パフォーマンス事業部のマネージャーと定義されたポリシーに基づいて最新のコスト更新を組み込む。
• 出荷リストの準備を行い、顧客へ通知。
• その他、付随業務
必須要件:
•5年以上の営業又は類似するような業務経験
•自動車/バイク業界への興味
•自発的で明るく、エネルギッシュで、向上心のある人
•顧客志向、マーケット中心のマインドセット
•日常会話レベル以上の英語力
歓迎要件:
•自動車のアフターマーケット/モータースポーツ市場に関する深い知識
•エンジニアリング/技術的なバックグラウンド
•チャネルマネジメント、流通管理スキル
勤務地: 東京都大田区
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