About the position:
The Professional Services Architect (PSA) is an integral part of the professional services organization at Netskope. The PSA functions as an extension to the customer's technical teams.
In general, each PSA is assigned to several customers for an extended period of time from a few months to possibly one or more years.
The PSA may have to perform their duties at the customer's location.The PSA, working closely with the assigned Technical Project Manager (TPM), Professional Services Engineer(s) (PSE) and, where applicable Technical Account Manager (TAM), focuses on ensuring Netskope solution roll out, design, deployment, testing, and function as the first line of support during the deployment.
Working directly with the largest and most strategic customers, including our US Federal customers.The PSA provides all the required activities for the Netskope platform, working both at the management's and the customer's direction in order to ensure full Netskope deployment according to the most up to date best practices.
Successful candidates have a strong technical background in networking, cloud technology, and information security.The ideal candidate has a customer-centric mind-set; is a proactive team player who possesses the empathy to build strong relationships; drives customer loyalty and helps ensure the customer realizes the fastest customer ROI for the complete deployment of the Netskope Cloud Security platform.
Responsibilities:
The PSA serves as the trusted technical SME for Customer's project team responsible for the successful deployment of the Netskope platform
Lead solution discovery and design workshops to understand the customer's current security posture and their business outcomes and develop deployment strategy and high-level designs to meet their needs.
Facilitate solution discovery and design sessions to comprehensively grasp the customer's existing security landscape and desired business outcomes. Subsequently, formulate a deployment strategy and high-level design tailored to fulfill their requirements.Provide hands-on deployment support of the Netskope Cloud Security platform including configuration, integration and deployment support, to accelerate the customer's journey from pilot deployment to full production
Collaborate with the customer success team to generate comprehensive customer-facing documentation based on Netskope best practices and the customer's specific configuration
Enable the customer's relevant teams to be fully familiar with Netskope products features and capabilities, as well as becoming increasingly self-sufficient in day-to-day operations
Directly assist with policy creation, configuration, and fine-tuning
Escalate customer issues to management when appropriate
Working with the assigned TPM, provide weekly status reporting to the customer and to the Netskope management team
Requirements:
10 years experience as Professional Services Engineer, Support or Escalation Engineer, or Technical Account Manager.
Experience working with a Fortune 500 company, including onsite at the customer's locations.
Must be a US Citizen residing in the United States of America, central or eastern time zones.
Experience working with US Federal customers (civilian agencies and DoD).
Proven experience deploying, managing, and supporting secure web gateway, firewall, VPN, and cloud security applications (CASB, SASE, SSE).
Proven experience working with NGFW, SIEMs, and SAML/SSO.
Strong knowledge of Active Directory, SCIM, RBAC.
Experience with advanced DLP solutions. Understanding of DLP policies creation and processes.
Working knowledge of scripting language (Perl/Python).
Understanding of data encryption technologies.
Working understanding of business compliance requirements like: HIPAA, PCI, PII, ITAR, GLBA, SOX, GDPR, etc.
Strong knowledge of Security Architecture, Design and Operations.
Prior experience in hyper-growth company a plus.
Travel required up to 20%.
Education:
Bachelor's degree preferred (BSCS or equivalent)
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