Additional Information
Job Number
Job Category
Rooms & Guest Services Operations
Location
The Ritz-Carlton Kyoto, Kamogawa Nijo-Ohashi Hotori, Kyoto, Kyoto, Japan, VIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Non-Management
Position Summary
**日本語スキル必須 / Japanese language skill is a must.**
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
-
Kyoto, Kyoto The Ritz-Carlton Hotel Company, L.L.C.+Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. · +Inform guests of property amenities, services, and hours of operation, · Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas ...
-
Kyoto, Japan HMI Hotel GroupThis hotel is being rebranded as Kyoto Marriott Hotel from Heian no Mori Kyoto. · Be the face of our Hotels as a Guest Service Agent. You will welcome guests with warmth and professionalism, · handle check-ins and check-outs efficiently, and address inquiries to ensure a memorabl ...
-
Kyoto Four Seasons ￥900,000 - ￥1,200,000 per yearThe Four Seasons Hotel Kyoto is looking for a Housekeeping Guest Experience Agent. Candidates with passion for excellence and expertise in hospitality operations are invited to apply. · Check room status through HotSOS and enter the room according to the procedure. · Rearrange fu ...
-
Kyoto Four Seasons Hotels and Resorts Full time￥1,200,000 - ￥1,920,000 per yearWe are looking for a Housekeeping Guest Experience Agent who will deliver an exceptional experience across disciplines in the Rooms Division. · Check room status through HotSOS and enter the room according to the procedure. · Rack up clean linens after housekeeper has finished w ...
-
Kyoto Four Seasons ￥30,000,000 - ￥42,000,000 per yearWe are a collective of individuals who crave to become better, · treat each other as we wish to be treated in return. Our team members · create amazing experiences for our guests through a commitment to luxury with genuine heart. · The 123-room Four Seasons Hotel Kyoto is located ...
-
Higashiyama-ku, Kyoto Four Seasons Hotels and Resorts ￥1,800,000 - ￥2,700,000 per yearThe Four Seasons Hotel Kyoto is looking for a Housekeeping Guest Experience Agent. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. · ...
-
Kyoto, Kyoto The Ritz-Carlton Hotel Company, L.L.C. ￥2,000,000 - ￥2,500,000 per yearSupply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. · Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevent ...
-
Agent-Guest Services
2ヶ月前
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C. ￥2,000,000 - ￥2,500,000 per yearProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are ...
-
Kyoto, Kyoto Hilton Grand VacationsThe Guest Services Manager is responsible for the overall business and management of the Front Office operations. · Develops and executes the strategic initiatives of the Front Office and adjusts the operations in order to meet the strategic goals and interests of Resort Operatio ...
-
Kyoto, Kyoto Hilton ￥2,500,000 - ￥4,000,000 per yearThe Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. · ...
-
Kyoto Capella Hotels and ResortsThe Chief Culturist is responsible for leading and managing the team of local culture and heritage experts, the Capella Culturists, to provide flawless and luxury personalised service to all guests. · The Manager also assists to oversee the Front Office operations.Diploma of col ...
-
スパ セラピスト
1ヶ月前
Kyoto, Kyoto The Ritz-Carlton Hotel Company, L.L.C. ￥45,000 - ￥55,000 per yearProvide massage services to guests using props and/or products. · Acknowledge all guests according to company standards; · Assess guest needs and inquire about contraindications (e.g., allergies) · ...
-
Doorman
1日前
Kyoto, Japan HMI Hotel GroupAs a Doorman, you will assist with opening doors, greeting guests with courtesy, · and providing directions or assistance with transportation. · ...
-
Kyoto, Kyoto, Japan Global TalentJAPANESE/ENGLISH GAMING SUPPORT AGENT - REMOTE JOB REQUIREMENTS: ADVANCED JAPANESE SPEAKER GAME KNOWLEDGE NINTENDO SWITCH PS4 PS5 XBOX ONE MODERN GAMING PC/LAPTOP DEDICATED QUIET WORKSPACE LOCATED WITHIN RESIDENCE. · ...
-
Host / Hostess
2週間前
Kyoto, Japan HMI Hotel GroupAs a Host/Hostess you will greet guests upon arrival manage reservations and escort guests to their tables. · ...
-
スパ レセプショニスト
1ヶ月前
Kyoto, Kyoto The Ritz-Carlton Hotel Company, L.L.C. ￥2,800,000 - ￥4,200,000 per yearSchedule services for individuals and large groups using spa/salon reservations software system. · ...
-
Kyoto, Japan Marriott Hotels ResortsThis is an entry-level management position that focuses on supporting day-to-day activities in housekeeping operations as well as recreation/health club and laundry if applicable. The candidate must have high school diploma or GED with 1 year experience in housekeeping or related ...
-
Kyoto, Japan HMI Hotel GroupAs a Restaurant Supervisor, you will oversee daily restaurant operations, ensuring that all service standards are met and guests receive an exceptional dining experience. · ...
-
スパ マネージャー
2週間前
Kyoto, Japan Marriott Hotels ResortsPosition has responsibility for supervising and coordinating activities of employees delivering spa services including salon skin care program coordination reservations reception desk massage and locker room areas. · ...
-
スパ マネージャー
2週間前
Kyoto, Kyoto The Ritz-Carlton Hotel Company, L.L.C.Position has responsibility for supervising and coordinating activities of employees delivering spa services, · including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. · ...
-
Kyoto, Kyoto The Ritz-Carlton Hotel Company, L.L.C. ￥900,000 - ￥1,330,000 per year+Job summary · As part of our team you will learn and exemplify The Ritz-Carlton Gold Standards such as our Employee Promise Credo & Service Values. · +The primary responsibility for Guest Services Agents/Greeters includes greeting guests welcoming them to The Ritz-Carlton respon ...
