Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

Workday's Delivery teams are driven by a passion for our products and the success of our customers in implementing our outstanding cloud solutions. We're a diverse group of people, with an invaluable mix of experiences and backgrounds. We promote a culture of innovation, continuous improvement, and aspirational goal setting while inspiring and encouraging team members to develop their career and become the best professionals they can be.

About the Role

The Director, Engagement Management is responsible for overseeing the delivery of all Workday implementation projects within the Japan market. This role requires a deep understanding of global and local Japan strategies across Customer Experience (CX), Sales, and Partners to build and operate a delivery organization aligned with their objectives. You will be expected to maintain rigorous quality and governance based on standard methodologies (Defensive strategy), while simultaneously driving efficiency through AI and automation tools (Offensive strategy) to maximize the ROI of customers' investment in Workday.

This role reports to the Regional VP of Global Services (Japan).

Delivery Governance & Customer Success

• Project Portfolio Oversight: Supervise a portfolio of multiple large-scale and complex projects, ensuring budget, progress, quality, and risk management are handled in accordance with Workday's standard methodologies.
• Executive Management: Establish trusted relationships with customer C-level executives (CHRO, CFO, CIO, etc.) and provide strategic advice based on global best practices through Steering Committees to support decision-making.
• Risk & Escalation Management: Manage deviations from global standards while considering Japan-specific business customs and requirements. Coordinate with relevant departments to achieve swift resolution of technical or organizational issues.
• P&L and Revenue Management: Manage the profitability of the department and achieve business targets through the optimization of resource allocation.

Organizational Development & Cross-functional Collaboration

• Alignment with Sales Strategy: Understand domestic sales strategies (target industries, enterprise approaches, etc.) and support the establishment of delivery structures, estimation, and risk assessment from the pre-sales stage.
• Cross-functional Collaboration: Partner with Sales, Product Development, and Support teams to feed back field insights for product improvements and the development of service packages.
• AI Promotion & Team Development: Support skill-upgrading and foster an organizational culture that enables consultants to master the latest AI and Generative AI tools, allowing them to focus on high-value-add tasks.

Partner Ecosystem Support

• Driving Partner Strategy: Build collaborative relationships with key service partners based on the Japan partner strategy. Provide governance to maintain Workday's quality standards in partner-led projects.
• Enablement Execution: Share knowledge on implementation methodologies (e.g., Launch Flex), the latest product features, and AI utilization with partner companies to standardize and improve delivery quality across the entire ecosystem.

Innovation in Delivery and Management

• Introduction of Next-Gen Delivery Models: Drive the creation of frameworks that integrate AI and automation tools into project management, testing, and data migration phases to achieve both higher quality and shorter implementation timelines.
• Data-Driven Management: Establish and promote proactive management practices that utilize data analytics to early detect and resolve resource imbalances or project risks.

About You

Basic Qualifications

• 3+ years experience in software consulting services
• 2+ years managing a team of resources
• 8+ years of project management experience, with experience preferably in cloud solutions 

Other Qualifications

• Experience as Executive Sponsor on project deployments
• Experience in business applications, preferably HCM, Payroll or Financial Software
• Ability to present complex technology concepts to C-level executives in an understandable way
• Excellent communication and presentation skills
• Willingness to 'roll up one's sleeves' and assist wherever needed
• Promote a positive and inclusive working environment
• Effectively collaborate across teams
• Accurately estimate effort and resources required to complete projects
• Experience with managing a consulting services P&L

Our Approach to Flexible Work
 

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

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