Tokyo (株)ネットスターズ ¥8,000,000 - ¥10,000,000
【仕事内容】

ネットスターズは、キャッシュレス決済プラットフォーム「StarPay」や

DXソリューションを提供する上場企業です。

カスタマーサクセスチームでは、申し込みから導入後の顧客サポート、

利活用推進支援まで幅広く業務を担当します。

また、外部委託先のカスタマーサポートチームやコールセンターの管理・運用方針策定にも携わります。

【具体的には】

・ 事業(製品)横断での業務

・ 申し込み済み顧客とのリレーション構築

・ 申し込み後審査のフォローアップ

・ サービス開始までの準備支援

・ StarPay活用状況のモニタリング

・ インシデント発生時の一次対応

・ StarPayの機能やサービスに関する要望の収集・分析・レポーティング

・ プロダクト利活用の推進支援

・ マネージャーとの連携によるカスタマーサクセスの在り方の定義

・ カスタマーサクセスチームのチームビルディングと業務プロセスの構築 等

【求める人材】

・ 経験5年以上のITソリューション、決済業界におけるカスタマーサクセスの実務経験

【歓迎】

・コールセンターを活用しクライアントの満足度をあげた実務経験

・カスタマーサクセス組織立ち上げの経験

・カスタマーサポートとしての顧客対応や問題解決の経験

・法人営業経験

【給与】

年収800~1000万円,※職務経験を考慮のうえ決定いたします。

【勤務地】

東京都中央区

【勤務時間】

09:00~18:00

【雇用・契約形態】

【待遇・福利厚生】

通勤手当 出張手当

【休日・休暇】

慶弔休暇 年末年始 夏期休暇 有給休暇 (夏期休暇は有給計画付与により取得可能)
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