POSITION SUMMARY
Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly crumbed. Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, plateware, glassware, and flatware.
Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance and objects weighing in excess of pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
バンケットイベントオーダーに従い、コーヒーブレイク、カート、ステーションに適切な食べ物や飲み物を準備する。テーブル、アクションステーション、ビュッフェ、サービスカート、デザートテーブル/カート、コーディアルカートを準備する。追加の食事条件、アレルギー、食事の必要性、特別なリクエストを厨房に伝える。コースが片付けられ、テーブルが適切に片付けられていることを確認する。特別なバンケットイベントの手配に対応し、実行する。ビュッフェの品物を補充し、一貫性と新鮮さを保つ。食器類がゲストに見栄え良く見えるよう監視する。担当のステーションやサービスエリアの清潔さ、衛生、整理整頓を監視し、維持する。食器、皿、ガラス食器、平らな食器を取り外し、分ける。
スタッフのチームワークを確認する。スタッフの身だしなみや服装をチェックし、不備があれば修正する。ゲスト、他の従業員、部署とコミュニケーションをとり、ゲストのニーズに応える。特別なバンケットイベントの手配に対応し、実現に努める。バンケットエリア/ルームのセッティングを行い、清潔さと家具/設備の適切な設置を確認する。テーブルセッティングの清潔さ、整頓、グループ要件や会社基準との一致を点検・維持し、問題があれば解決する。適切な部門の日誌に関連情報を記録する。
従業員の採用、研修、スケジュール管理、評価、カウンセリング、懲戒、動機付け、指導において経営陣を補佐する。他の従業員と良好な関係を築き、維持し、共通の目標を達成するためにチームをサポートする。会社、安全、セキュリティの方針と手順をすべて守り、事故、怪我、危険な作業状況をマネージャーに報告し、安全トレーニングと資格を取得する。制服と身だしなみが清潔でプロフェッショナルであることを確認し、機密情報の守秘義務を守り、会社の資産を保護する。会社の基準に従ってすべてのゲストを歓迎し、謝意を表し、ゲストのサービスニーズを予測し、対処し、障害のある人を支援し、ゲストに心から感謝する。明確でプロフェッショナルな言葉遣いで他人と会話し、適切なエチケットで電話に出る。期待される品質と基準を確実に守る。さまざまな形式(小さな文字など)の情報を読み、視覚的に確認する。長時間の立ち仕事、座り仕事、歩き仕事をする。補助なしでポンド以下、補助ありでポンドを超える重量物を移動、持ち上げ、運び、押し、引き、置く。様々な大きさ、重さの物をつかみ、回転させ、操作する。傾斜のある場所、凹凸のある場所、滑りやすい場所を移動したり、階段やスロープを上り下りする。曲げたり、ひねったり、引っ張ったり、しゃがんだりするなど、頭上や膝下に手を伸ばす。その他、要求された妥当な職務を遂行すること。
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